Ict Customer Support Analysts (Tspv)

xAmplify is Australia's leading Integrator of Artificial Intelligence and Automation services. We understand and enable the journey to an automated and technology enabled future backed by the world's largest and most innovative AI and technology companies.

We don't pretend to do everything, so we specialise in delivering technology, digital, and business transformation through the aggregation and integration of the world's most innovative people, technology, and partners. We genuinely partners with our clients and industry to deliver a new digital transformation and IT service delivery experience.

We're all about _Smart People, Smart Processes and Smart Technology_

• OUR ROLE

As a member of our Workforce Augmentation Team and working to a prominent Federal Government Client, we are seeking

• ICT Customer Support Analysts
• to join our team.

Upon commencement you will join a multi-disciplinary team that is supporting the delivery of a variety of dynamic projects and programs. In these role you will :

• Provide proficient and personalised ICT customer support via the efficient management and remediation
• Support the identification of problems, ensure faults and incidents reported are recorded and escalate priorities to the relevant team.
• Support your team to create SOP's and key documentation.
• KEY ELIGIBILITY

As you will be working to a Federal Government client, we are seeking Australian Citizens who have an active TSPV security clearance.

• ENGAGEMENT TYPE

These roles are available for an initial 12-month period, with an additional 12-month extension

• YOUR SKILLS & EXPERIENCE
• Excellent relationship skills, with the ability to deal with various clients and stakeholders to translate their needs into a complete solution
• Excellent communication skills - including written, verbal and presentation
• A high level of organization, time management with the ability to adapt and respond promptly to changing and competing priorities at short notice
• Strong problem-solving capabilities, with the ability to think laterally and propose solutions
• Self-starting, with the ability to drive your own actions, whilst also working as part of a team
• GETTING AMP'D

Getting Amp'd is our people commitment to you! We strive to create a work environment that allows our team to play to their strengths, inspires great performance and supports your wellbeing. As part of this commitment, you will have access to :

• Regular online events and social functions to ensure you stay connected and up-to-date on all things xAmplify
• Professional growth and development opportunities provided by our top technology partners
• Access to a diverse range of benefits, retail discounts and rewards via our digital partner Employment Hero
• Workplace banking program
• A health and wellbeing program and app, providing you access our 24 / 7 employee assistance program
• Role Type
• In-house - Contract - Full-time - Associate
• Company Overview
• xAmplify is Australia's leading Integrator of Artificial Intelligence and Automation services. We understand and enable the journey to an automated and technology enabled future backed by the world's largest and most innovative AI and technology companies. We don't pretend to do everything, so we specialise in delivering technology, digital, and business transformation through the aggregation and integration of the world's most innovative people, technology, and partners. We genuinely partners with our clients and industry to deliver a new digital transformation and IT service delivery experience. We're all about Smart People, Smart Processes and Smart Technology