Lead Designer

Who we are

Founded in 2002, ELMO Software has established itself as a leading provider of innovative HR technology solutions, proudly serving over 2,000 mid-sized organizations and more than one million end users across Australia, New Zealand and UK. Our comprehensive suite of ISO-certified solutions covers the entire employee lifecycle, empowering HR professionals to effectively manage their workforce and contribute to strategic decision-making.

At ELMO, our purpose is to unleash the impact of HR. Designed with flexibility and scalability in mind, ELMO's one-stop HR Information System (HRIS) adapts to your unique needs and workflows, ensuring seamless integration into your existing processes. Leveraging powerful technology, automation, and data analytics, ELMO Software equips organizations with the tools they need to drive efficiency and enhance employee engagement.

Join us and be part of a dynamic team dedicated to transforming HR practices through cutting-edge technology!

Life & Culture...

At ELMO, you'll join an extraordinary team dedicated to making a significant impact. We cultivate an authentic, collaborative, and vibrant work environment where creativity thrives.

As an ELMOnian, you become part of an exceptional community that encourages personal and professional growth. Here, you'll be supported through challenges, inspired to push your boundaries, and celebrated for your contributions. Join us to not only advance your career but also to enjoy a fulfilling and enjoyable workplace experience!

• Some of our benefits include
• Hybrid work set up
• Paid Parental leave - 12 weeks primary, 6 weeks secondary
• Birthday leave, YOU day each year, as well as connecting people leave (up to 2 weeks working from anywhere)
• Inhouse Learning and Development initiatives
• ELMO Social and Diversity clubs
• Wellbeing initiatives
• Mental Health / EAP programs
• Flare Benefits (great discounts, novated leasing, salary sacrifice)
• Our values
• Obsess over customers - Everything we do is designed to positively impact our customers
• Help others thrive - Be they colleagues, communities or customers, we champion ways to help others thrive
• Seek out different - We constantly look to innovate, challenge the status quo and defy barriers
• Be fearlessly optimistic - We bring unwavering positivity to any challenge as we know it will drive meaningful change
• Please note
• Our internal Talent Acquisition team has got this covered, we're not open to using an agency for this role.
• Description

About the opportunity..

Are you a visionary designer who thrives at the intersection of creativity and strategy? As the Lead Designer, you'll play a pivotal role in crafting user-centered experiences that drive customer satisfaction and business success.

In this role, you'll leverage both qualitative and quantitative insights to inform product decisions and elevate outcomes. From leading user research, interviews, and surveys to fostering a collaborative design culture, you'll be at the heart of a dynamic, innovative process.

The core responsibilities of the Lead Designer includes but is not limited to :

1. Leadership and People Management

• Coach and mentor a team of Product Designers, fostering their professional growth and enabling them to deliver impactful results.
• Conduct regular 1 : 1s, performance reviews, and provide actionable feedback to team members.
• Advocate for the design team within the organisation, ensuring their contributions are recognised and aligned with strategic goals.

2. Strategic Collaboration and Work Prioritisation

• Collaborate with the R&D extended leadership team to prioritise work, set focus, and align the Product Design team with company objectives.
• Define a strong and coherent vision for the user experience of ELMO products, ensuring design plays a critical role in achieving business outcomes.
• Actively contribute to a collaborative Scrum environment, supporting lean development practices and MVP thinking.
• Guide product decisions through user research, customer engagement and iterative feedback loops.

3. User-Centred Design and Research

• Maintain a user-centred approach to design and development, identifying and codifying customer needs.
• Conduct and help facilitate user research, including interviews, polls, surveys, prototyping, and usability testing, to guide product decisions.
• Encourage development team participation in customer research activities, fostering cross-functional collaboration.
• Mentor design team members and other product team members in lean user research methodologies, with an approach of just enough research.
• Use quantitative data to complement qualitative insights, providing timely feedback loops to enhance user outcomes.
• Facilitate planning and ideation sessions actively promoting strong team collaboration on solutions.
• Encourage participation from development team members in Customer research activities.

4. Design Execution and Exc