Catering Retail & Merchandise Manager

We are seeking a dynamic and experienced Retail Catering and Merchandise Manager to oversee and optimise our retail operations. This role requires a strong understanding of hospitality & retail principles, a passion for customer service, and the ability to drive revenue and profitability.

• About Role
• Customer Experience
• Exceed customer expectations and maintain high guest satisfaction through strategic outlet activation, staffing, and product mix optimisation.
• Revenue Maximisation
• Maximise per-head spending for all major events by utilising standard operational templates to determine audience demographics, spending habits, and sales mix.
• Workforce Management
• Ensure staff possess high product knowledge, collaborate with HR for hiring and training, and optimise labour costs through efficient rostering.
• Retail Business Development
• Generate new income streams, drive business growth, and identify revenue maximisation opportunities.
• Merchandising Operations
• Manage merchandise receipt, distribution, and reconciliation, and analyse sales data to identify trends.
• Inventory Control
• Manage stock levels within budget and KPI guidelines, minimise wastage, and ensure accurate and timely ordering and point-of-sale control. Conduct monthly stocktake, take responsibility for minimising variances and perform investigations in such variance.
• Compliance and Safety
• Ensure adherence to EEO, WHS, and RSA regulations, and oversee responsible service of alcohol procedures.
• About You
• Proven 3 years' experience in hospitality / retail sales or event management, preferably in a high-volume, fast-paced environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Proficiency in Staff rostering and POS systems and inventory management software.
• A passion for customer service and a focus on delivering exceptional experiences.
• About Venue

RAC Arena is the home of live entertainment in Western Australia. Located in the heart of the Perth CBD, we play host to the world's best live music, sport, family, and comedy. Since opening our doors in 2012, the Arena has attracted the world's greatest entertainers including The Rolling Stones, Serena Williams, Oprah, and Jerry Seinfeld. Home of the Perth Wildcats, West Coast Fever and United Cup, we're never far from the on-court action. We work with an understanding that it's the team behind the venue that makes it one of the best in the biz. We value a proactive, approachable, accountable team, who collaborate on making memorable experiences for the people of WA.