Workforce Planner

Permanent Full-time & Fixed-term full-time opportunities available

Located at Brisbane Office

Ongoing professional development

Who are we?

DVConnect is a leading provider of evidence-based and trauma-informed services for people impacted by all forms of personal violent crime, including those who use and experience violence in their relationships. Our purpose is to create pathways for a life free from violence and fear.

• About the role

As a Workforce Planner, you will work collaboratively with the broader organisation to strategically develop, distribute and maintain effective and sustainable employee rosters. In line with service delivery demands and employee wellbeing, you will purposefully allocate resources to maximize efficiency and coverage across multiple service lines. Furthermore, you will coordinate off-phone activities such as meetings, supervision, and coaching sessions to ensure effective staff support is delivered. It is also essential that Workforce planners compassionately and promptly address staff inquiries to continue fostering a supportive work environment.

Working closely with our leadership teams, you will develop and maintain a comprehensive suite of reports and dashboards tailored to facilitating staff coaching and professional development by providing insights into workforce performance and trends. Being a 24 / 7 domestic, family and sexual violence support service, you will consistently conduct real-time monitoring of call ques and deploying innovative adjustments to meet service delivery targets.

Additionally, you'll assist in the preparation of reports for funding bodies, media requests, and annual reports, contributing to organisational transparency and accountability.