Team Leader ( Cruiseabout )- Sunshine Coast, QLD

Are you set to navigate your career to new horizons? We're currently on the lookout for an exceptional individual to help steer the ship as a Team Leader aboard our Sunshine Coast Store. Let's turn your passion for cruise holidays into an unforgettable journey with us! 🚢✨ Join the cruise revolution and let's make waves together! 🌊 #CruiseIntoYourDreamJob

Key Responsibilities

• Quoting, booking and invoicing cruise bookings and packages
• Ensure that KPIs are met, meeting and exceed monthly sales targets
• Support and handle walk in, email & telephone enquiries efficiently and accurately
• Maximise sales opportunities by upselling & cross-selling
• Monitor and action all relevant mailboxes daily
• Maintain accurate and comprehensive product information in order to deliver and generate sales

Who are you?

• Proven experience working in a customer service environment and working towards sales targets
• Minimum 2 years’ retail or wholesale experience in the Cruise or Travel Industry
• GDS experience
• Exceptional focus on details, adept problem-solving skills, and thrive under pressure
• Ambitious, highly motivated, and proficient in organizing tasks efficiently

What you'll Enjoy :

Set Sail on Exclusive Perks : Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures

Navigate the World : Become a cruise expert with access to industry travel discounts and qualify for sponsored ‘Familiarisation Cruises’ to explore new destinations and cruise products worldwide

Culture : you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Lt

Diverse Crew : FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability

Chart Your Course for Growth : Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills

Exclusive Staff Discounts :  Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Explore Endless Horizons : Build a rewarding career across our global network of brands and businesses – we prioritise promoting talent from within.

Corporate Health Discounts :   Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health :  Support and Employee Assistance Program for staff and family

Social :  Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)

Giving Back :  Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability at the Helm : As stewards of the seas, we’re committed to sustainable practices that protect the environment for the future of cruising and tourism

• Please advise your leader before applying