Customer Services Officer

As the first point of contact for customers experiencing financial and personal challenges, you will provide both case management and executive support functions. You will be instrumental in building rapport with customers, assessing their circumstances, and helping to identify viable solutions.

Key Responsibilities

• Opening and managing new customer files
• Liaising directly with customers, including arranging support and assistance (e.g. accommodation and rental needs)
• Recording all actions in our web-based portal
• Making payments and preparing invoices
• Drafting letters, and memos
• Driving and managing workflow with support
• Supporting team and client reporting processes
• Assist with ad hoc administrative duties as required
• Managing diary dates and reminders
• Coordinating briefing packs, reports, and communications

Qualifications & Experience

Personal Attributes & Skills

Core Competencies

Our Core Values

About the CompanyTG Assistance Pty Ltd trading as Asset Matters, is a dynamic organisation committed to supporting people going through challenging financial and personal circumstances.

Taking instructions from lending clients, we communicate with customers to offer support and assistance to help them overcome their difficulties and start afresh.

We communicate compassionately and honestly, and are passionate about what we do. Our values underpin the way we work with clients, customers and with each other.

If you are interested in this exciting opportunity, we encourage you to apply now.

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Your application will include the following questions :

Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Customer Support Officer? Do you have previous invoicing experience? What's your expected annual base salary? How much notice are you required to give your current employer? Do you have a current Police Check (National Police Certificate) for employment? What can I earn as a Customer Service Representative

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