Customer Service Specialist Export Documentation

As a rapidly growing world-class organisation with a global footprint spanning every step of the food journey - join us to create food the world loves to eat!

Our people are innovative, with a diversity of expertise, working together with our customers to create value at every opportunity.

We are constantly looking for problem solvers who combine creativity with passion in our quest to deliver fresh, natural and convenient food solutions across the globe.

• Your future in food starts here!
• Customer Service Specialist | Export Documentation
• THE OPPORTUNITY

We are looking for an enthusiastic Customer Service Specialist to work alongside our Export Documentation, Sales and Logistics Team. This exciting opportunity will see you as a fundamental contributor, involved in supporting quotations, product information and handling of general day to day inquiries using your exceptional customer service experience. Other responsibilities include :

• Highlight customer concerns, common product issues and other repeated queries to management to ensure proactive actions are put in place
• Act as brand and product ambassador
• Educate, empower, and inspire our customers about our brands and products
• Create and update shipping orders, sales order amendments, stock availability and specifications
• Data entry
• Keep a breadth of future products and promote them when possible to customers
• Identify potential sales opportunities in liaison with the sales team
• ABOUT YOU

You will bring :

• Superior verbal and written communication skills
• Customer service experience
• Administration experience - fast and accurate data entry skills in ERP platforms (Microsoft Dynamics would be advantageous)
• Forward thinking and able to seek solutions for our customers
• Ability to understand business needs from both a financial and operational perspective

Additionally, we are looking for a person that enjoys working through challenges, someone who takes ownership and advocates for our customers, someone that finds opportunity and alternative solutions to problems, and most importantly someone that embraces the products and brands we represent and translates that excitement to customers.

• ON OFFER

This is a long-term career opportunity, working for an enterprise business with Corporate Offices on the Sunshine Coast in Queensland. We have recorded business growth of 20% year on year with sales in excess of $1.6 billion. We are committed to building a work environment that fosters an agile plus flexible workplace and where employee wellbeing is paramount.

• HOW TO APPLY
• For the health and safety of staff and visitors, Kilcoy Global Foods has implemented a mandatory COVID-19 Vaccination Policy. New staff will be required to comply with the Policy which includes being vaccinated against COVID-19 and providing digital evidence of your vaccination status._