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Student Support Officer

Student Support Officer

Lead College Pty LtdPerth, Australia
5 days ago
Job description

Key Responsibilities

Administration activities (including enrolments and management of student records). Ensure administration activities in both student administration and academic area ( the latter in consultation with the Training Manager) :

  • Effectively retain all data accurately and in accordance with approved policies and procedures
  • Facilitate compliance policies and procedures in all matters relating to services to students
  • Facilitate compliance with all government and other regulatory bodies

Enrolment activities to ensure that the Student Service Officer :

  • Liaise with the IT department in relation to timetable, units and additional staffing during intakes.
  • Provides appropriate training for academic administration staff so that they can provide directional and general information to other staff and students in the context of student enrolment processes.
  • Liaises with partner provider in relations to student enrolments and re-enrolments
  • Ensures that documents and records are accurate, completed and filed in an appropriate and timely manner
  • Ensures that the academic administration staff provide accurate, timely and comprehensive information and advice in relation to enrolment, course requirements, credit transfers and general administrate queries.
  • Monitor the student course progress, and whenever required processing the deferment, cancelation, suspension or extension of enrolment.
  • Student data input in aXcelerate and update the status in PRISM
  • Assist IT team in managing student data in aXcelerate
  • Service streams (including Orientation, student welfare; counselling; coordination and management of students' functions and events; student support services). Ensure provision of high quality services that :

  • Present accessible, accurate, timely and comprehensive information advice to students
  • Supports students at risk and other students with particular welfare, counselling, and other issues which need addressing
  • Policy and Strategic Planning student engagement :

  • Identify, assess and inform training manager, director of studies and Student Service Officer on issues that affect the organisation in terms of student experience, student services and student enrolments
  • Assist the CEO in developing policies and strategies, and implementing them to enhance the student experience and student services
  • Student Experience

  • 1st Year student transition programs
  • Student support programs such as Buddying, Mentoring and Study Assist programs
  • Student experience monitoring and enhancing
  • Graduate destination satisfaction for students
  • Alumni formation, development and utilisation
  • Involving industry and developing networking activities for students and graduates
  • International Student Survey using a comprehensive, integrated and coordinated approach
  • Utilize and coordinate a holistic approach to student engagement and work closely with other divisions and departments in the planning, development, implementation and evaluation of the programs; support and activities
  • Manage programs that are inclusive of all student diversities including culture, skills and preparedness for higher education studies.
  • Leadership in student services department, ensure provision of high quality services in the following

    areas / functions :

  • Enrolments and student records services
  • Student experience and engagement
  • Student welfare and counselling services
  • Student recreational services
  • Student support services (accommodation, airport pickup; buddying, mentoring, study support etc.)
  • Help desk services (reception, some accounts support etc.)
  • Being in charge of the day to day operational matters of the Department
  • Ongoing learning and self-development :

  • Attendance at relevant training courses and complete self-development activities
  • Managing and developing staff members :

  • Provide direction, guidance and support to staff
  • Delegation of appropriate level of authority
  • Ongoing training (internal and external)
  • Developing, implementing and delivering student administrative workshops and other programs to clients
  • Manage and monitor staff performance against the assigned measures.
  • Positional Qualifications, Attributes and Skills :

  • Completion of Tertiary qualification
  • Experience in student services in an educational environment
  • Experience with enhancing student engagement / experience in an educational environment
  • Excellent communication skills both oral and written
  • Appreciation of cultural awareness and issues relating to diverse cultural background of the student body
  • Customer focus with a passion to assist students
  • Ability to multi-task in a fast paced environment
  • Job Types
  • Full-time, Internship, Permanent
  • Pay : $60,000.00 per year

    Schedule :

  • 8 hour shift
  • Education
  • Advanced Diploma / Associate Degree (preferred)
  • Work Location : In person

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    Student Support Officer • Perth, Australia

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