Key Responsibilities
Administration activities (including enrolments and management of student records). Ensure administration activities in both student administration and academic area ( the latter in consultation with the Training Manager) :
- Effectively retain all data accurately and in accordance with approved policies and procedures
- Facilitate compliance policies and procedures in all matters relating to services to students
- Facilitate compliance with all government and other regulatory bodies
Enrolment activities to ensure that the Student Service Officer :
Liaise with the IT department in relation to timetable, units and additional staffing during intakes.Provides appropriate training for academic administration staff so that they can provide directional and general information to other staff and students in the context of student enrolment processes.Liaises with partner provider in relations to student enrolments and re-enrolmentsEnsures that documents and records are accurate, completed and filed in an appropriate and timely mannerEnsures that the academic administration staff provide accurate, timely and comprehensive information and advice in relation to enrolment, course requirements, credit transfers and general administrate queries.Monitor the student course progress, and whenever required processing the deferment, cancelation, suspension or extension of enrolment.Student data input in aXcelerate and update the status in PRISMAssist IT team in managing student data in aXcelerateService streams (including Orientation, student welfare; counselling; coordination and management of students' functions and events; student support services). Ensure provision of high quality services that :
Present accessible, accurate, timely and comprehensive information advice to studentsSupports students at risk and other students with particular welfare, counselling, and other issues which need addressingPolicy and Strategic Planning student engagement :
Identify, assess and inform training manager, director of studies and Student Service Officer on issues that affect the organisation in terms of student experience, student services and student enrolmentsAssist the CEO in developing policies and strategies, and implementing them to enhance the student experience and student servicesStudent Experience
1st Year student transition programsStudent support programs such as Buddying, Mentoring and Study Assist programsStudent experience monitoring and enhancingGraduate destination satisfaction for studentsAlumni formation, development and utilisationInvolving industry and developing networking activities for students and graduatesInternational Student Survey using a comprehensive, integrated and coordinated approachUtilize and coordinate a holistic approach to student engagement and work closely with other divisions and departments in the planning, development, implementation and evaluation of the programs; support and activitiesManage programs that are inclusive of all student diversities including culture, skills and preparedness for higher education studies.Leadership in student services department, ensure provision of high quality services in the following
areas / functions :
Enrolments and student records servicesStudent experience and engagementStudent welfare and counselling servicesStudent recreational servicesStudent support services (accommodation, airport pickup; buddying, mentoring, study support etc.)Help desk services (reception, some accounts support etc.)Being in charge of the day to day operational matters of the DepartmentOngoing learning and self-development :
Attendance at relevant training courses and complete self-development activitiesManaging and developing staff members :
Provide direction, guidance and support to staffDelegation of appropriate level of authorityOngoing training (internal and external)Developing, implementing and delivering student administrative workshops and other programs to clientsManage and monitor staff performance against the assigned measures.Positional Qualifications, Attributes and Skills :
Completion of Tertiary qualificationExperience in student services in an educational environmentExperience with enhancing student engagement / experience in an educational environmentExcellent communication skills both oral and writtenAppreciation of cultural awareness and issues relating to diverse cultural background of the student bodyCustomer focus with a passion to assist studentsAbility to multi-task in a fast paced environmentJob TypesFull-time, Internship, PermanentPay : $60,000.00 per year
Schedule :
8 hour shiftEducationAdvanced Diploma / Associate Degree (preferred)Work Location : In person