Technical Consultant

Technical Consultants directly guide our customers throughout their product adoption journey, ensuring they achieve their security and network transformation goals.

• Deployment and Execution
• Implement SWG, CASB, ZTNA, DLP, and other SSE security solutions based on the Solution Architect’s design.
• Configure security policies, user access controls, and enterprise integrations.
• Perform policy migration and optimization to ensure compliance and best practices.
• Conduct pilot testing, UAT, and final production rollout.
• Deliver technical training and enablement to customer teams to effectively manage the product.
• Customer Engagement & Support
• Provide ongoing technical guidance and troubleshooting support for complex issues.
• Lead best practice workshops and enablement sessions to upskill customer teams.
• Provide continuous education and coaching to customers on existing and new features to ensure they maximize the value of the solution.
• Provide context and help to the Support team to ensure that service requests are addressed and effectively communicated to the customer.
• Manage and escalate customer concerns internally when necessary.
• Customer Adoption & Expansion
• Act as the technical point of contact post-deployment, ensuring customers fully adopt, optimize, and expand their SSE solution.
• Monitor solution performance, adoption and provide proactive recommendations to improve efficiency, security, and compliance.
• Participate in business reviews and conduct technical health checks to track progress and address gaps.
• Identify opportunities for expansion by assessing additional use cases, security needs, and feature adoption.
• Assist with change management and internal advocacy within customer teams to drive long-term adoption.
• Collaborate with Customer Success Manager, Sales, and Product teams to align solutions with customer objectives
• Documentation, Knowledge Sharing and Continuous Improvement
• Document deployment procedures, configuration settings, and optimization strategies.
• Contribute to the internal knowledge base for Professional Services and TAM best practices.
• Mentor and coach other Technical Consultants and Technical Account Managers to enhance team expertise.
• Contribute to internal knowledge-sharing initiatives, training programs, and best practice discussions.
• Provide feedback on customer pain points and feature requests to Product and Engineering teams.
• Stay up to date with industry security trends, emerging threats, and SSE product advancements.

Documentation, Knowledge Sharing and Continuous Improvement

General Background and Experience required for a Technical Consultant :

It would be great if you also have the following, but they are not required :

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