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Service Team Member

Service Team Member

Winning AppliancesSydney, New South Wales, Australia
25 days ago
Job description

Join to apply for the Service Team Member role at Winning Appliances

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At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative logistics, technology and luxury retail services. Our brand encompasses a diverse range of entities, all of which are committed to delivering excellence to our valued customers.

About the position :

Are you a problem-solving superstar with a passion for customer service? Do you love turning challenges into solutions and ensuring customers have the best experience possible? Then this is the role for YOU!

As a Service Liaison at Winning Group, you’ll play a key role in ensuring our customers receive exceptional after-sales service. You’ll be the go-to person for troubleshooting and making sure everything runs smoothly — from liaising with suppliers and manufacturers to helping resolve any issues our customers may face.

  • Be the hero our customers need by diagnosing and solving product issues.
  • Keep our service calls in check — log everything accurately and ensure records are up-to-date.
  • Book and coordinate service calls with our trusted partners and suppliers.
  • Work with Finance and Order Management to handle returns, credits, or refunds for faulty products.
  • Be the voice our customers rely on — respond to calls and emails quickly and efficiently.
  • Stay ahead of the game by keeping your product knowledge sharp with regular training.

Qualifications :

  • Top-notch communication skills (verbal and written) - you can talk the talk and write the email!
  • A knack for staying cool under pressure and managing multiple priorities with ease.
  • A natural ability to build rapport — whether it’s with customers or suppliers, you’ve got it covered.
  • Strong computer skills — tech-savvy and ready to tackle any system.
  • A can-do attitude and excellent problem-solving abilities - no challenge is too big!

    • Why Join Us?

  • Brand-new office with free daily coffee, on-site gym, Harmony Room, and flexible workspaces.
  • Monthly Wellness & Learning Activities - Supporting a Healthy, Balanced You
  • Enjoy a fortnightly breakfast BBQ to kickstart your day.
  • Generous discounts on everything our Group distributes plus over 5000 discounts on other retailers!
  • We’re all about promoting from within, and we’re a growing company. Where you start isn’t where you’ll finish!
  • Our in-house Training Academy offers nationally accredited qualifications (Cert III & Cert IV) so you can upskill and stay sharp.
  • EAP that comes with free (limited) health and well-being appointments such as; GP, dietitian, skin checks, annual health check, and high performance coaching!

    • Discover our vibrant community and learn more about us on our website and follow us onInstagram,FacebookandYoutube.

    We're committed to nurturing a diverse and inclusive culture of opportunity. We encourage applications from people of diverse backgrounds.

    Seniority level

    Seniority level

    Entry level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Customer Service

    Industries

    Retail

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