Team Leader - Full Time

A wonderful opportunity exists for an experienced Team Leader to join a well-established team on a permanent full-time basis for highly regarded private boutique Medical Billing Company.

You will provide management support and be part of a small professional team who deliver billing services to professional medical practices. Your daily tasks will involve all aspects of managing the team and billing; from entering patient details into the database, generating invoices, liaising with external agencies (Medicare, Health Funds, TAC, WorkCover, DVA) and following up patient queries and unpaid invoices.

• Daily Duties Include
• Supervise and coordinate the daily tasks and priorities of the Billing team.
• Communicate with all Billing Officers to provide them with clear direction and prioritisation.
• Initial point of contact to the Billing Officers, providing support.
• Complete submission of invoicing and actively follow up unpaid invoices promptly.
• Debtor control - co-ordinate and manage communication through specific software (Direct Control)
• Provide communication and issue resolution for clients.
• Submission of invoices, resolution of invoice errors or queries, and payment and receipting of invoices in a timely manner.
• Inform General Manager of issues in the Billing area (e.g., backlogs, system / technology issues, employee problems, client concerns) and ensure timely support as needed.
• Assist General Manager on producing data required for daily and Board reporting.
• Coordination of Billing Team's roster (scheduling planned leave and unplanned attendance).
• Review and update procedures to ensure optimal and efficient processes.
• Identify and resolve any issues that impacts the clients billing with the support of the General Manager.
• Support the bi-monthly client pay day process as required.
• Support the General Manager to onboard new clients and retain existing clients.
• Provide the education and coaching to new Billing Officers as agreed prior with the General Manager
• Essential Criteria
• In depth knowledge of medical surgical billing and collections within Australia
• Experience in leading a team is preferred.
• Strong leadership skills including strategic thinking, analytical, organisational, and planning capabilities.
• Highly developed communication skills, both verbal and written.
• Ability to establish and build constructive working relationships at all levels.
• Strong interpersonal skills.
• Solid knowledge in carrying out every part of the work processes (development, implementation, and administration effectively).
• Detail-oriented - high attention to detail
• Represents the values of professionalism, confidentiality, proactive and solution focused.

If you enjoy all aspects of billing from entering patient details through to liaising with external agencies, you will love this role. Manage and be a part of small and supportive team and work in the heart of the CBD. Generous remuneration on offer for the right applicant. This role is available for an immediate start. When enquiring, please quote

• reference number 1237.
• DOCTORS SECRETARIAL AGENCY
• 03 9853 0722