It technician Jobs in Melbourne, vic, australia
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It technician • melbourne, vic, australia
IT Level 2 Support Technician
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The Recruitment CompanyMelbourneIT Level 2 Support Technician
TEGMelbourne, VIC, AU- Quick Apply
Be part of our tomorrow! We are hiring an IT Level 2 Support Technician at TEG, owner of Ticketek, SXSW Sydney, Laneway Festival and 30+ other brands across 40 countries!
About TEG
TEG is a global leader in Live Entertainment, Ticketing and Technology. Every day TEG connects fans to experiences and customers with brands. We are proud partners of some of the world’s largest and most iconic venues as well as leading event promoters globally. TEG operates worldwide out of seven country offices and includes Ticketek, Ticketek Marketplace, Ticketek UK, Ticketek New Zealand, Ticketek Malaysia, Ticketek Philippines, Softix, TEG Live, TEG Dainty, TEG Sport, TEG Van Egmond, Laneway Festival, Handsome Tours, SXSW Sydney, TEG Theatrical, MJR Presents, TEG Lifelike Touring, TEG TES Live, Brickman, Rugby Live, TEG Europe, TEG USA, Qudos Bank Arena, FAN+, VIP NOW and Ovation.
An Exciting Opportunity Awaits!
We are seeking a skilled and experienced IT Level 2 Support Technician to join the Enterprise IT Team.
The IT Support Level 2 technician plays a crucial role in maintaining and enhancing the functionality of our IT systems ensuring that our people can perform their tasks efficiently. They are responsible for maintaining system functionality, document solutions and from time to time collaborate with other technology teams across the business to support business operations.
This role is a great next step for a capable Level 2 technician seeking to deepen their technical experience in a dynamic environment.
About the Role
Ticket Resolution and Documentation :
- Resolve escalated Level 2 tickets with enthusiasm, timeliness, and professionalism.
- Ensure all tickets are closed and reference material provided.
Network and Infrastructure Support :
Collaboration and Development :
Compliance and Security :
Project Management and Communication :
Requirements
About You
Other Key Considerations
Due to the nature of this role, you may be required to lift, carry, and move equipment of us to 20kg across the office environment.
Benefits
Here’s a taste of what Ticketek offers :
What you can expect?
For more information about TEG please go to http : / / www.teg.com.au /
TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.
If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.