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Shopping editor • sydney, australia

Last updated: 30+ days ago
Senior Service Desk Manager

Senior Service Desk Manager

SingtelSydney, Australia
At Optus, we don’t sit back and let the future happen to us - we’re out there making it.By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for a...Show moreLast updated: 30+ days ago
Graduate RN - Metro NSW 2024

Graduate RN - Metro NSW 2024

Dental CorporationSydney, New South Wales
Looking for your next step after graduating?.At Bupa Aged Care, we are committed to developing our nurses to have full and satisfying careers. From opportunities into clinical care management, to le...Show moreLast updated: 30+ days ago
Vulnerability Management Security Analyst

Vulnerability Management Security Analyst

TabcorpSydney
Working specifically within Tabcorp’s Cyber Threat Management team, the Vulnerability Management Analyst role is an important part of our IT security function, helping us reduce risk and to strive ...Show moreLast updated: 30+ days ago
Consulting Associate - Data Management / GIS

Consulting Associate - Data Management / GIS

ERMSydney, Australia
Full-time
To support the successful delivery of ERM projects and objectives by : .Provide technical consulting skills to support the growth of ERM’s service offerings using ESRI's full suite of desk and cloud-...Show moreLast updated: 30+ days ago
Expression of Interest - Environment Generalist TD

Expression of Interest - Environment Generalist TD

DNEGSydney, Australia
Position at DNEG Whilst we do not have any open positions right now, we would still love to hear from you! .We will keep your details on our database and contact you when a suitable position become...Show moreLast updated: 30+ days ago
Supervisor - Supply

Supervisor - Supply

Whitehaven CoalSydney NSW, Australia
Narrabri NSW 2390, Australia • Newcastle NSW, Australia • Sydney NSW, Australia Req #1073 Thursday, 23 May 2024.Australia’s only emerging high-quality coal basin. With a culture based on our STRIVE ...Show moreLast updated: 30+ days ago
Cleaner Driver - Multiple Positions

Cleaner Driver - Multiple Positions

Rentokil InitialSydney, New South Wales, Australia
Opportunity to attend a recruitment evening to meet the team.Learn about us and our organization.Get to know more about the job and what it entails. Initial is a global leader in services that help ...Show moreLast updated: 30+ days ago
Deputy Principal Secondary - Granville South Creative and Performing Arts High School

Deputy Principal Secondary - Granville South Creative and Performing Arts High School

Legal Aid NSWSydney Region, AU
Deputy Principal Secondary - Granville South Creative and Performing Arts High School-00009KHX.Sydney RegionAdvertisement NumberA900121340. Total Remuneration Package : Remuneration package valued at ...Show moreLast updated: 30+ days ago
Expressions of interest - Undergraduate Program 2024

Expressions of interest - Undergraduate Program 2024

LendleaseSydney,CBD
Part-time
This application is an Expressions of Interest for our 2024 Undergraduate program.Our official applications open on the 17th of June. By applying to this Expressions of interest, you will be kept up...Show moreLast updated: 30+ days ago
Project Officer Continuous Improvement

Project Officer Continuous Improvement

School Infrastructure NSWSydney NSW, AU, AU
A$106,025.00–A$117,363.00 yearly
Within this role you will play a key role in the development and delivery of the Continuous Improvement program which aims to improve public education. Preparing communications in collaboration with...Show moreLast updated: 30+ days ago
Customer Relationship Assistant

Customer Relationship Assistant

RELX Trading Australia Pty Limited CompanySydney
Full-time
As a Client Service Specialist, deliver exceptional service to key clients, exceeding expectations and enhancing their experience. Drive revenue and usage growth through your efforts.Reporting to th...Show moreLast updated: 30+ days ago
Channel Partnership Manager

Channel Partnership Manager

Impact tech IncSydney
Working together enables us to grow rapidly, win, and serve the largest brands in the world.We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of...Show moreLast updated: 30+ days ago
Territory Manager - Outdoor Power Equipment

Territory Manager - Outdoor Power Equipment

Stanley Black & DeckerSydney, Australia
Full-time
Territory Manager – Outdoor Power Equipment.It takes great people to achieve greatness.People with a sense of purpose and integrity. People with a relentless pursuit of excellence.People who care ab...Show moreLast updated: 30+ days ago
Cloud Based Technology Strategist

Cloud Based Technology Strategist

Impact Solutions, IncSydney, NSW, US
A$175,000.00–A$200,000.00 yearly
CLOUD BASED TECHNOLOGY STRATEGIST .The Cloud Based Technology Strategist role offers a unique opportunity to engage with cutting-edge technology and innovative solutions. This position impacts custo...Show moreLast updated: 30+ days ago
Assistant Company Secretary – Company Secretariat

Assistant Company Secretary – Company Secretariat

PerpetualSydney
Full-time
Work where we work best - hybrid office / work-from-home environment.An opportunity to work in a high performing and organised team. Unique opportunity to be part of an implementation and transition p...Show moreLast updated: 30+ days ago
Finance Control Analyst

Finance Control Analyst

Sydney AirportSydney
At Sydney Airport, the future of air travel is shaped by you.As a team, we connect the world.More than just a hub of activity and boundless energy, we’re creating a destination of amazing experienc...Show moreLast updated: 30+ days ago
Java Software Engineer (Blockchain)...

Java Software Engineer (Blockchain)...

Crypto RecruitSydney, NSW
Remote
Build core blockchain and enterprise technologies.Optimise blockchain data structures, write crypto algorithms and protocol specifications. Design, develop and implement blockchain protocol packages...Show moreLast updated: 30+ days ago
Organisational Design Analyst

Organisational Design Analyst

Northbridge IT RecruitmentSydney, AU
Functional Analyst - Organisational Design (Public Sector).Your work will directly impact the efficiency, effectiveness, and overall success of the organisation. Collaborate with stakeholders, inclu...Show moreLast updated: 30+ days ago
Tax Manager

Tax Manager

Goodman FielderSydney
Full-time
At Goodman Fielder our purpose is to make everyday food better for everyone.We own a host of iconic brands that generations of Australians have grown up with and put in their supermarket trolleys e...Show moreLast updated: 30+ days ago
Client Service Executive, Produced

Client Service Executive, Produced

CHUBBSydney, New South Wales, Australia
Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace.We support applications from all members of our community and equitable access to our employment opportunities...Show moreLast updated: 30+ days ago
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Senior Service Desk Manager

Senior Service Desk Manager

SingtelSydney, Australia
30+ days ago
Job description

At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians.

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

The Senior Service Desk Manager is a pivotal leadership role in Customer Service, dedicated to delivering an exceptional assurance experience to both Australian and International service providers for a portfolio of Carrier Grade telecommunication products. This role demands a high level of technical expertise, service management, and people management skills, all honed through extensive experience in telecommunications (or service desk) operations and management.

The day to day

  • Provide an excellent client experience – industry leading.
  • Achieve global standard targets via robust strategy & technology available in the current industry.
  • Manage escalations on behalf of customers during and outside of business hours.
  • Support a wide range of carrier-grade products.
  • Lead operational projects and continuous improvement initiatives to drive operational excellence for services delivered to the customer.
  • Deliver ongoing improvements in key operational metrics for the customers including repeat incidents, financial penalties, and mean time to restore.
  • Effectively manage risks and issues for the customer’s services.
  • Establish and maintain strong customer engagement and relationships with key internal collaborators and clients.
  • Provide strong leadership including mentoring and coaching to staff and key stakeholders within the matrix organisation supporting the customer.

Why you are our next Senior Service Desk Manager

  • Strong technical knowledge and highly developed communication and presentation skills.
  • Be available 24 by 7 as required for customers and management for the resolution of major issues.
  • Solid understanding of Service provider and Global telecommunication standards.
  • Ability to manage a team of approximately 14 people with diverse skills & responsibilities.
  • Solid ability to identify and lead key Service Improvement Programs, Problem Management initiatives, and engage in transformation programs to drive improvement to the service provided.
  • Ability to collaborate with senior partners at CEO / CTO / CIO level including influencing and presenting.
  • What’s in it for you?

  • 3 days in the office, 2 days remote – with flexible hours to suit!
  • Inclusive paid parental leave, up to 14 weeks for the primary care giver
  • All Optus people have access to resources, webinars and support via the ‘Parents at Work portal’
  • Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)
  • Connect at work through one of our colleague-led volunteer groups : Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
  • Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
  • Two easy travel options to Sydney Campus : Optus bus from Sydney CBD (20min travel time) and Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!
  • Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!