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Customer Resolution Officer
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Lendi GroupMurray Street, Perth, AustraliaJob Description
You will be responsible for managing customer complaints, ensuring a fair and thorough approach at every stage. By working closely with internal teams and external stakeholders, you'll drive effective resolutions while maintaining compliance with legal and industry standards.
- Take full ownership of customer complaints, ensuring fair and thorough management at every stage.
- Communicate outcomes clearly in writing and verbally, keeping customers and stakeholders informed throughout.
- Liaise with internal teams and external parties to support timely and transparent resolutions.
- Provide expert guidance to ensure complaints are handled with procedural fairness, in line with legal and industry standards.
- Assist with subpoenas, court orders, and third-party requests while collaborating with the ICU and CRL teams.
Qualifications
Additional Information
Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.
We support our people in a variety of ways, but a few of the benefits that our people rave about include :
Our culture is guided by our three core values : We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. These values are part of our DNA—helping us attract, engage, and grow the right talent while building best-in-class products. Together with our principles, they guide how we collaborate, support one another, and make decisions to drive progress with purpose.
We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.
This is an opportunity to shape the future of a fast-growing, purpose-driven company that’s transforming the homeownership journey.
Ready to contribute to Lendi Group’s next chapter? Apply now and be part of something big!
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