Jobs in Blackbutt, nsw, au

Who we are :

At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities – and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.

A progressive university, we ground our studies in industry. Expert academics bring their insights into the classroom, with a range of assessment types that aim to be authentic and informed by industry needs. Bridging the gap between study and work, our educators prepare students for career success and connect them with future employers. Building relevant skills, experience and networks from day one, students don’t just learn about their industry, they live it.

What's the job?

As a Student Services Advisor (Campus), you’ll be at the heart of delivering a seamless and exceptional experience for both new and current students on campus. Acting as a key point of contact, you’ll play a vital role in ensuring every enquiry is handled with care, consistency, and efficiency—no matter the location. Your deep understanding of internal systems, platforms, and processes will empower you to navigate across departments, collaborating closely with stakeholders to resolve student enquiries from start to finish. This is your opportunity to make a meaningful impact on the student journey, every step of the way.

This role will have a strong understanding of multiple platforms and processes and act as a liaison between departments that are involved in enquiry resolution. The role will consult with key stakeholders across the business in order to support the student and resolve cases from beginning to end.

On a typical day in this role, you will be responsible for (but not limited to) the following :

Act as primary point of contact for students attending campus with a question or concern. Deliver and take ownership of student enquiry case management services from beginning to end in line with SLAs and service expectations.

Resolve issues relating to system access, subject selection, student finance and any other enquiries that affect student retention and progression.

Escalate complex issues appropriately and act as a point of contact to the student until the issue is resolved to the student’s satisfaction.

Maintain key stakeholder relationships including faculty, Career and Course Advisors, Learning Services and Technology Support, Student Records and Resulting team, Academic Administration, Student Finance and IT.

Who are you?

To be successful in this position you will have :

2+ years of experience in a front of house, customer service or customer experience role

Experience in student administration within a higher education college or university (preferred)

Outstanding customer service skills, including strong interpersonal skills, a positive attitude and ability to relate to a diverse range of people

High level teamwork and the ability to work with and / or be a member of multiple teams

Superior verbal and written communication skills, and the capacity to communicate clearly

Proficiency in computer and software skills, particularly in word processing, spread sheets and using enterprise-wide records management systems

Attention to detail and the ability to undertake high volumes of administrative processing efficiently and with a high level of accuracy

To view the full job description please click here.

This is a permanent full time position located in our Flinders Street campus in Melbourne. This is a on-campus position.

Who are we :

Our ambition is to revolutionise the world of education, increase student employability and make a positive impact. We believe in the power of education to transform lives, and we put our people and students at the heart of everything we do . We want you to be bold, be creative, be good, and be global .

If you want to learn more about our story, our people and some of the great reasons to come and work with us – visit our Torrens University Blog (https : / / www.torrens.edu.au / blog)

Torrens University Australia is an equal opportunity employer, we value diversity and inclusion and are committed to the attraction, retention and development of all people regardless of gender identity, ethnicity, sexual orientation and disability.

What we offer   :

We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you’ll benefit from :

Join a high growth organisation which means career development and growth for you

Global university, with a student-centric approach

Study free in a course / degree related to your position (Permanent Staff only)

Hiring process :

We aim to provide you with the necessary information you need at each stage of this process to put your best self forward. Should you have accessibility requirements or needs please contact [email protected] for confidential support to ensure an equitable, barrier free application process as we have a Reasonable Adjustment Procedure in place to support you through the recruitment process.

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant.

To learn more about what makes Torrens University Australia a great place to work, visit https : / / www.torrens.edu.au / blog.

We’d love to hear from you.

If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at [email protected]