Jobs in Vic, melbourne, melbourne inner east

About the role

The Customer Service Representative (CSR) team is at the core of our sales function, ensuring our quotes to partners are accurate and timely. The role reports to the CSR Team Leader.

As the Customer Service Representative you will :

Monitor and action incoming quote requests promptly and with a high attention to detail to meet the expected service level agreements.

Validate incoming purchase orders for accuracy against quotes.

Support CSR Team Leader with escalations and issue resolutions

Work as part of team and independently as required to provide a high level of customer service.

Follow processes and procedures that are relevant to your role.

Use and maintain company systems and processes and to provide timely information on a regular and ad-hoc basis.

Any other duties as determined by the CSR Team Leader.

QUALIFICATIONS AND EXPERIENCE

About you

The ideal Customer Service Representative will have :

Prior customer service experience or inside sales experience.

Experience with sales quoting and related software / systems would be advantageous.

Demonstrated strong customer service skills and a high level of attention to detail.

Strong written and verbal communication and interpersonal skills

Birthday Leave

Flexible Working

Important information : For this role, we can only accept applications from people with the right to work full-time in Australia.