Jobs in Villawood, nsw, au, 2163

The Role

As the Swim Schoo l  Manager for our Villawood JUMP Swim School, your role is to ensure effective and efficient operations of the swim school in accordance with operational practices, contractual requirements, quality systems, legislative regulations, and relevant industry guidelines. To implement and maintain all company policies and procedures. To review all existing processes and advise on the necessary operational changes, improvements, and amendments to maintain high levels of customer service, procedural effectiveness, and financial viability.

Key accountabilities

• Ensure the smooth daily operation of the swim school across all areas.
• Provide a high level of customer service and ensure efficient management of the front desk, including answering or returning calls, taking bookings and payments, and answering emails and Facebook messages in a timely manner as per JUMP! standards.
• Managing and supervision of all swim teachers, including staff rosters, performance management, and recruitment of new employees.
• Ensure that customer feedback is acted upon and, over time, reduce any negative perception communicated by customers regarding site operations.
• Maintain accurate and up to date employee, customer, pool maintenance, safety, and other records as required, including payments and Incident Register.
• Develop and implement local area marketing initiatives to increase enrolment numbers.
• Performing and recording all daily / weekly / monthly checklists required.

Ongoing training to ensure company standards are maintained.

ESSENTIAL :

DESIRABLE :

If you like the sound of us, then jump in and submit your application. We’d love to hear from you! Apply now !!

We are committed to providing a child safe environment. Please refer to our . Successful applicants will be required to obtain a national police check and a Working with Children check.

Belgravia Leisure and Jump! is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at