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Furniture RetailerAustraliaWe are a sophisticated furniture retailer, dedicated to enhancing homes and workspaces with elegant designs and unparalleled comfort. With a commitment to customer satisfaction, we strive to create seamless experiences for our clients from purchase to delivery and beyond.
- Position Overview
- Responsibilities
- Assist customers with product information, order tracking, delivery scheduling, and post-purchase support, ensuring a smooth and satisfactory experience.
- Coordinate and book customer deliveries, working closely with our logistics team to arrange convenient delivery times and ensure accurate delivery information.
- Manage customer complaints and escalations with empathy and professionalism, utilizing strong resolution management skills to address issues and ensure customer satisfaction.
- Collaborate with Senior Management, internal teams including sales, logistics, and product management, to resolve customer issues and facilitate timely resolutions.
- Maintain accurate records of customer interactions and transactions, updating databases and systems as needed to ensure thorough documentation and follow-up.
- Identify opportunities for process improvements and contribute to ongoing initiatives to enhance the customer care experience.
- Qualifications
- Previous experience in customer service or a related field.
- Excellent communication skills, both verbal and written, with a customer-centric approach and a passion for helping others.
- Strong problem-solving abilities and attention to detail, with the ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Proficiency with CRM software and other relevant tools, with the ability to quickly learn new systems and technologies.
- Flexibility to work weekends
- Benefits
- Competitive salary commensurate with experience
- Opportunities for professional growth and development
- A supportive and inclusive work environment with a focus on teamwork and collaboration
- How to Apply
- 8 hour shift
- Monday to Friday
- Weekend availability
- Experience
- Customer service : 1 year (required)
- Microsoft Office : 1 year (required)
We are seeking a dynamic and empathetic individual to join our team as a Customer Care Coordinator. In this role, you will be the primary point of contact for our valued customers, providing exceptional support and assistance throughout their journey with Home Sweet Home.
If you are passionate about providing exceptional customer care and thrive in a fast-paced environment, we invite you to join the Home Sweet Home team! Please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for this position. We look forward to hearing from you!
Pay : $55,000.00 - $65,000.00 per year
Schedule :
Work Location : In person