Service Desk Analyst

We’re looking for a Service Desk Analyst with excellent communication skills and a customer centric approach.

• Office 365 support
• POS & EFTPOS support / troubleshooting (RedCat)
• Basic knowledge in networking principals and infrastructure, including knowledge of Network client applications including MS Exchange and Microsoft products for use in a LAN environment.
• Network troubleshooting (CCNA highly regarded)
• Hardware builds (Laptops / Desktops setup and deployment SCCM / Intune)
• Practical knowledge of ITIL
• Ability to manage queue volume and workload allocation in a collaborative, efficient and cooperative manner.
• Practical experience in analysing and resolving complex enterprise level desktop IT hardware, software and peripherals and technology needs.
• Management of third-party service providers
• Experience within Retail or Hospitality highly regarded

To submit your application, in strict confidence, please apply online using the appropriate link

Diversity, Equity & Inclusion at Hudson Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen.

Casual Loading Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.

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