Network Operations Officer - Level 1

Supported by Federal Government our client is a technology start-up bringing Telco services to regional Australians for the first time. Having integrated 9 companies over 12 months, they have significant funding and are looking for a Network Operations Officer (Level 1) to join the team.

Using their network monitoring and alerting systems, you will identify faults, react accordingly and efficiently, notify affected customers, and follow the fault through to resolution.

To be considered for this position you will need the following :

• Qualifications / Experience
• Experience working in a Network Operations Centre or similar environment.
• Moderate knowledge of routing, and switching including OSPF and MPLS
• Moderate experience working with Network Monitoring Systems (e.g. LibreNMS, Zabbix, Cacti)
• High level of experience working with ticketing systems (e.g. Zoho Desk, Request Tracker, Zendesk).
• Experience working with fixed-point wireless technologies and hardware (e.g. Ubiquiti, Siklu, NEC, Cambium)
• Experience or exposure to the basic configuration of PBX / PABX systems (e.g. 3CX, Fusion, Asterisk)
• Experience supporting National Broadband Network services via the NBN Portals
• Experience working with vendors to report faults and incidents using the vendors portal or preferred communication tools.
• Exceptional written and verbal communication skills, working in a technical environment.
• Demonstrated ability to work in high-pressure and evolving work environments
• Strong technical problem-solving skills and logic.
• Proven ability to meet Service Level Agreements and deadlines.
• A strong desire to learn, thrive, and work in an exciting, fast-paced environment.
• Desirables
• Completed or studying entry-level vendor qualifications such as CCNA, CCDA, JNCIA, or JCNIS-SP
• University degree in telecommunications or relevant field
• Roster
• The Network Operations Officer will participate in a rotating roster providing coverage between 7 : 00 AM AEST to 11 : 00 PM AEST, working a 10hr day following a four-on four-off shift schedule.

This is 100% remote position (within Australia). The energy, enthusiasm and passion from the leaders in this business (and the broader team) is what sets this company apart from other traditional Telco's. With the larger Telco's focussing only on major cities, they are energised by their mission, which is to offer fast and affordable internet services to regional Australians for the first time, which is why they have significant federal government funding and support. This is an opportunity to make real difference to the day-to-day lives of many Australians.

They have a great culture and are looking for a likeminded, experienced Network Operations Officer (Level 1) to be equally as excited about the role, opportunity and company.