Customer Service Team Leader

O'Brien Glass are currently seeking a talented and motivated individual to join our Brooklyn branch as a Customer Service Team Leader within our AutoGlass division.

O'Brien Glass are looking for a passionate and dedicated individual who is interested in building a career with us. If you are hired, you are one of our own and part of the O'Brien DNA which consists of being a caring, genuine, collaborative and driven person.

O'Brien Glass create a workplace culture that fosters safety, innovation and ongoing professional development through a range of training and learning opportunities!

• Monday - Friday
• 8.00am - 4.00pm
• Some Saturday work will be required
• What you'll be doing
• Lead the customer service and admin team and support day to day running of the branch
• Undertake repair inspections, converting repairs to sales where appropriate
• Raise Job Authorities and invoices by utilising branch computer systems
• Provide first class service to all customers using your amazing people and communication skills
• Actively encourage your team to provide feedback and ideas with a focus on continuous improvement
• Effectively keeping customers updated on delivery lead times
• Explore customer needs and educate on our full scope of services
• Source suitable resolutions to customer concerns and follow up customer queries
• What we are looking for
• Experience in managing / leading teams in a busy environment
• A true passion for delivering customer service excellence
• Must have clear / excellent verbal and written communication skills
• Confident, engaging approach and a natural ability to communicate
• Resilience and the ability to work in a complex and changing environment
• Excellent self organisation and time management skills
• Professional communication and presentation skills
• Ability to resolve issues and create solutions for customers
• Excellent time management and prioritisation skills
• Intermediate to Advanced Microsoft Office skills
• The Perks
• Ongoing incentive programs and recognition
• Ongoing learning and development opportunities
• Supportive team members and management
• Uniform provided

Must have full Australian Workrights

• Sounds like a Crackin' Opportunity? Click and Apply!

As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O'Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don't quite meet all of the criteria, but feel like you could make a difference at O'Brien, get in touch.