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Technical Consultant ServiceNow - Immediate Start

Technical Consultant ServiceNow - Immediate Start

DatacomSouth Australia, Australia
21 days ago
Job description

Technical Consultant ServiceNow - Immediate Start

Datacom Adelaide, South Australia, Australia

Join to apply for the Technical Consultant ServiceNow - Immediate Start role at Datacom

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About The Role (your Why)

This is an exciting time to join Datacom as we look to grow our ServiceNow practice in Australia and New Zealand. As a ServiceNow Technical Consultant, you’ll be the conduit between the client’s business users, stakeholders and the implementation teams. This is a challenging and rewarding role to grow your existing analysis, design, communication and diplomatic abilities. You’ll be comfortable in front of clients at all levels as you’ll be leading workshops, eliciting requirements, crafting solutions and articulating ServiceNow concepts.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work / life balance. We therefore leave it to you and the team you join to figure out what works best.

Responsibilities

  • Across multiple projects with high profile clients.
  • Lead ServiceNow workstreams for multiple clients, from requirements gathering, design, configuration and support activities.
  • Lead testing activities, knowledge transfer sessions and user training.

Required Skills and Certifications

  • Strong ServiceNow technical knowledge and configuration skills
  • ServiceNow Certifications and CSA required
  • TSM specialization – understanding and experience of ITIL best practice, CMDB, CSDM, Service Design and SIAM
  • Knowledge and certification of any other modules
  • Ability to configure Catalogue Items, and design / brand the Employee Service Centre to medium complexity
  • Previous implementation project experience
  • Outstanding stakeholder management and communication skills
  • Why join us here at Datacom

    Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We maintain a dynamic, agile small‑business feel that allows you to bring your true self to work. We offer social events, chill‑out spaces, remote working, flexi‑hours and professional development courses. You’ll learn, develop your career, connect with colleagues and be recognised for your contributions in a collegial, flat‑structured environment.

    We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges. We continually strive to create an inclusive and welcoming workplace for everyone.

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    Technical Consultant • South Australia, Australia

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