Overview
FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.
Base pay range
A$70,000.00 / yr - A$80,000.00 / yr
- ASX 300 listed financial services organisation
- Flexible & hybrid working arrangements
- Sydney location
Do you want to :
work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?understand the strategic direction of your organisation and how your effort contributes to success?work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?be recognised and rewarded for your performance?work for an organisation where ‘C-A-R-E' are their values?have career opportunities, a voice that's heard, and a fast-paced, dynamic yet flexible working environment?If so, then FleetPartners might be the place for you.
FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.
Who we're looking for
You will be part of a high performing sales team at the first point of contact, providing service excellence and an expert overview of the benefits of novated leasing in order to qualify the opportunity for Sales conversion or referral of after sales enquiries to supporting business units.
What you'll be doing
Quickly and efficiently respond to inbound callsProvide support to digital customersUnderstand customer needs, communicating a consistent value propositionQualify prospect of conversion to saleAssist with pipeline allocation and managementIdentify and refer post sale queries for other departmentsBuild relationships with support departments to ensure service excellence through the Novated customer journeyDelivering on agreed KPI's and inbound reporting frameworkKeeping accurate and detailed records of customer interactions in all systemsDevelop strong product and process knowledgeIdentify, analyse and provide insights on inbound service trendsCollaborate with Sales Leaders around process improvements and efficiency gainsData entry for Novated Lease driver enquiriesManage receipt of all web leads to ensure accuracyProvide other administrative support as directedChampion continuous improvement projectsRequirements
Experience in a customer service position (preferably inbound service centre)Excellent verbal and written communication skillsProven ability to work effectively in a dynamic sales team environmentStrong attention to detailNovated Leasing experience desirable - not essentialBenefits
7 additional days of annual leave per year16 weeks paid parental leave for primary carers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carersa ‘Dress for your Day' policyflexible and hybrid working arrangementsan extensive range of other employee benefitsSeniority level
AssociateEmployment type
Full-timeJob function
IndustriesIT Services and IT Consulting#J-18808-Ljbffr
