Principal Technical Officer

| | || | || Workplace Location | Brisbane Inner City |The primary accountabilities of the Principal Technical Officer include :

• following defined service quality standards to ensure high quality customer service to QCS users
• providing high level ICT technical expertise, support and administration across End User Computing by maintaining the operational environments that supports the business
• providing regular application patching to ensure Essential Eight compliance
• providing a level of training of the QCS desktop environment and applications to QCS end users where required
• providing support and assistance to the team in the clarification and prioritisation of tasks by ensuring assigned priorities are met in accordance with defined service levels
• effectively supervise and manage ICT suppliers by adhering to policies and procedures and seeking collaborative opportunities to improve service provision
• effectively supervise / mentor a technical team by adhering to unit and organisational goals, and procedures.
• representing QCS in communications with senior stakeholders across QCS as required and provide an escalation point to resolve and provide solutions on the more difficult customer issues
• assisting management in the decision-making process by preparing technical reports, specifications and trend analysis within the unit
• contributing to quality certification and assurance processes, and ensure adherence to required QCS ICT change management practices
• manage ICT assets by ensuring relevant information is recorded accurately and inventory remains current.-
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• Hold down the control (Ctrl) button and use your computer mouse to select multiple options

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