Process Analyst

Overview

Job Description of Process Analyst in Australia : Ability to identify opportunities, create solutions, present them as business cases to key stakeholders and execute the solution proposed.

Hands-on experience in Signavio Products (or any other BPM tools like IBM BPM, Appian, Blueworks Live, Pega) Process Manager, Process Intelligence & Workflow Accelerator.

Complete understanding of Process modelling and BPMN 2.0 standard to be followed for Process architecture.

Understanding of key customer processes, such as Order-to-Cash, Procure-to-Pay, Issue-to-Resolution and automating business process models and cloud-based services, etc.

Experience working with ERP & CRM systems (e.g. Microsoft, Oracle, SAP, Salesforce), data extraction, data analysis, reporting, etc.

Experience with SQL, database technologies, ETL, and / or programming (Java, Python, R, etc.).

Process mapping and identifying non value add steps to create lean and agile processes.

Responsible for identifying business problem areas and aligning themselves to the pain areas through Continuous Improvement Projects.

Strengthen and enhance internal processes to make them more efficient and effective by identifying process improvement / re-engineering opportunities.

Seek opportunity for Automation, Robotics and other technology solutions to bring scalability in the processes.

Help our clients to simplify and improve their operations by developing business cases, analysing clients as-is processes and create end-to-end automation solution blueprints.

Responsible for working with the clients Business Excellence & Operations teams to hunt down processes for RPA & conducting initial RPA process investigation, priority, assessment & fitment analysis. You will be responsible for PDD (Process design document).

Act as customers key contact and guide them through the analysis process and become their trusted advisor on process automation.

Provide quality consulting service by applying PDCA, lean, 6 sigma and other relevant quality methodologies with the objective to reduce cost / cycle time, improve productivity, increase revenue, improve product / service quality, and / or realign organizational practices with business strategies.

Work in coordination with other departments to incubate new solutions and technology for existing and new businesses.

Analysis and Feedback

Research to create value added / proactive proposals for prospective / existing customers.

Benchmarking performance of existing customers vis-à-vis competition.

Conduct interactive workshops for employees on quality tools and generate process improvement ideas.

Presenting data, sharing analysis and getting concurrence from stakeholders on actions (for assigned processes).

Participate in the development of new offerings and innovation in the automation space.

Participate in UAT, Process Governance & Go Live activities.

Reporting & Administration

Share progress on Continuous Improvement initiatives with leadership team and other Ops / Client stakeholders.

Participate in Daily / Weekly / Monthly reviews to share the update and action plan on various process and system improvements.

Spread awareness around practices as PDCA, Digital Transformation, Automation etc. via workshops, sessions and other activities.

COMPETENCIES

Knowledge (including education and experience)

Skills / Attributes

• Min 8-12 years of overall experience and 7-10 years of experience as Process Improvement Coach / Manager in domains - Healthcare / Life Sciences / Telecom / FnA / Manufacturing / Hi Tech / Retail / BFSI / Ecommerce
• Signavio Products
• ERP & CRM Systems
• SQL, database technologies, ETL
• Signavio / Or any other BPM tool
• RPA thought leadership
• Analytical Ability
• Six Sigma GB / BB
• Customer service orientation
• Technical Expertise
• Concern for Excellence
• Ms Office
• Oral and written communication
• Initiative
• Self-driven
• Flexibility
• Ownership

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