Warranty and Contracts Officer

Queensland Fire Department

Fleet Delivery

The Fleet Delivery team is responsible for leading fleet operations, fleet strategy and mechanical services, and provides repairs and maintenance of fit for purpose heavy, light, and medium commercial fleet vehicles and associated equipment to all members of QFD Through the full lifecycle management and best practice approach to the fleet and equipment management, we ensure all assets and equipment are managed strategically and maintained to meet the complex environment in which they are deployed and utilised, and to meet operational capability and organisational objectives.

Reporting to the Executive Manager, you will be responsible for the management of warranty and post-delivery contract and service level agreements, coordination of technical information and implementation, and management of Scheduled Oil Sampling (SOS) testing program. You will manage the warranty of fleet assets post-delivery into service, and be the single point of contact, who seeks to understand the warranty contracts and acts in the interest of the organisation to have fleet assets repaired under warranty and / or manufacturers' recall notices to ensure vehicles are serviced within agreed timeframes to meet operational service capability.

About us

The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and vertical rescue, severe weather incidents, remote and swiftwater rescue, and provides a number of functions supporting community safety outcomes.

The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), as well as the broader department which work together to pre-empt, prevent, mitigate and manage the consequences of fires and other emergencies on Queensland communities and support our large volunteer membership across the state.

The QFD is an organisation that is focused on reframing the department's relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through the Path to Treaty, Closing the Gap and building our cultural capability.

Purpose of the role

The Fleet Delivery team is responsible for leading fleet operations, fleet strategy and mechanical services, and provides repairs and maintenance of fit for purpose heavy, light, and medium commercial fleet vehicles and associated equipment to all members of QFD Through the full lifecycle management and best practice approach to the fleet and equipment management, we ensure all assets and equipment are managed strategically and maintained to meet the complex environment in which they are deployed and utilised, and to meet operational capability and organisational objectives.

Reporting to the Executive Manager, you will be responsible for the management of warranty and post-delivery contract and service level agreements, coordination of technical information and implementation, and management of Scheduled Oil Sampling (SOS) testing program. You will manage the warranty of fleet assets post-delivery into service, and be the single point of contact, who seeks to understand the warranty contracts and acts in the interest of the organisation to have fleet assets repaired under warranty and / or manufacturers' recall notices to ensure vehicles are serviced within agreed timeframes to meet operational service capability.

Key requirements

Highly desirable requirements

• Knowledge and / or experience in contract management and fleet management functions and frameworks.
• Minimum of three years' relevant experience in heavy vehicle or fleet asset related environment.
• Experience in project management methodologies.
• Excellent communication and written documentation skills and knowledge in computer-based applications such as Word, Excel etc.

Your key accountabilities

Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to :

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role :

Leadership Competency Stream - Individual Contributor (leading self)

Vision

Results

Accountability

Once you join us we will want you to exemplify the QFD shared values :

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .

Documents

Before applying for this vacancy please ensure you read the documents below.

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Total Remuneration Only used for Senior Medical or Executive positions

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity , including making any reasonable adjustments to support you through the recruitment process.

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