Renewal Specialist
RiskonnectCouncil of the City of Sydney, New South Wales, Australia30+ days ago
Job descriptionAbility to handle multiple renewals simultaneously. Strong attention to detail and process orientation. Customer-first mindset with collaborative working style. Eagerness to learn and grow in commercial and negotiation skills. 2–4 years of customer-facing experience in SaaS, sales support, or operations. Foundational sales and negotiation skills. Proficiency with Salesforce CRM and Excel / Google Sheets. Excellent communication and organizational skills.
Overview
The Renewal Specialist is responsible for managing a portfolio of standard and mid-complexity renewals. This role ensures timely execution, accurate forecasting, and a seamless customer experience. The Renewal Specialist partners with CSMs, Sales Ops, and Finance to drive consistent renewal outcomes, while also surfacing opportunities for expansion to Sales.
Responsibilities
- Manage assigned portfolio of customer renewals through end-to-end cycle.
- Prepare, send, and track renewal proposals and agreements.
- Maintain accurate renewal pipeline and forecast data in Salesforce.
- Collaborate with CSMs to monitor customer health and risks to renewal.
- Ensure timely execution of contracts with attention to detail and compliance.
- Support process improvements and adoption of renewal tools.
- Identify potential upsell / cross-sell opportunities and notify Sales teams.
Qualifications : Current skillset
Qualifications : Experience
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Specialist • Council of the City of Sydney, New South Wales, Australia
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