Enterprise Renewals Manager

Humanforceʼs vision is to make work easier and life better for frontline and flexible workforces.

Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centered, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Talent, Payroll, and Wellbeing.

Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.

Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the worlds talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.

Who you are

You are a proactive, commercially savvy relationship-builder who thrives on driving customer loyalty and business growth. With strong negotiation skills and a consultative approach, you know how to balance protecting revenue with creating win–win outcomes for customers. You’re motivated by solving problems, collaborating with cross-functional teams, and ensuring customers get maximum value from their Humanforce partnership.

What you will do

• Own and manage the full end-to-end renewal cycle for enterprise customer accounts.
• Prepare and deliver renewal proposals, ensuring timely execution and strong contract outcomes.
• Partner with Customer Success Managers and Account Executives to align renewal strategies with account health and growth opportunities.
• Engage directly with customers to reinforce value, address concerns, and secure long-term commitment.
• Identify churn risks early, implement proactive retention strategies, and collaborate internally to resolve issues.
• Spot upsell and cross-sell opportunities during renewal conversations, partnering with Sales to close them.
• Maintain accurate data and forecasts in CRM systems, reporting on renewal performance and retention trends.
• Contribute to continuous improvement of renewal processes and customer lifecycle best practices.

What you’ll need

Some ‘nice to have’

Our values

Our approach to flexibility

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.

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