Despatch Coordinator

As market leaders and experts in luxury furniture design, we take pride in our commitment to quality and innovation.

For over 60 years, Nick Scali has been a nationally recognized household name in the Australian furniture industry.

Following our acquisition of Plush Sofas in late 2021, we now operate over 110 showrooms across Australia and New Zealand, with exciting plans for further expansion in 2024.

Join an iconic Australian retail organization and be part of an international ASX-listed company that values career development in a supportive team environment.

Job Description

• Answering enquiries from customers and internal staff regarding delivery issues
• Provide knowledgeable, courteous and helpful customer service to internal and external customers
• Ensure customer satisfaction in every transaction; daily target of bookings are achieved
• Troubleshoot, problem solve and offer the best possible solution to customer queries including complaints
• Prepare and enter dispatch information into the DISTRIB computer system with very high accuracy and in a timely manner
• Coordinate and manage delivery jobs for drivers and provide administrative support within the process
• Maintain Radaro (Transport Management System) daily
• Use Radaro to prepare and route runs for sub-contractors
• Report and log customer concerns or requirements to staff in other departments in an appropriate and timely manner to minimise customer dissatisfaction
• Ensure Time and Attendance is adhered within the company policies
• Ensure coordination of OHS across whole of work site and implementing safe work practices where necessary
• Ensure escalated issues are dealt with in a timely manner
• Assist in managing delivery teams / carriers
• Despatch administration tasks to be completed daily
• Perform any task directed by Despatch Supervisor
• Assist both dispatch and service departments if and when required as directed by the National Despatch Operations Manager

Qualifications

Additional Information

Seniority level

Entry level

Employment type

Full-time

Job function

General Business and Administrative

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