Customer Compliance Coordinator

Join to apply for the Customer Compliance Coordinator role at Fitness Passport

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Join to apply for the Customer Compliance Coordinator role at Fitness Passport

At Fitness Passport, we are driven by a clear purpose — to make fitness more accessible, so more people can lead active and healthier lives. Established in 2006, we’re a corporate health and fitness program partnering with the public sector, corporate employers, and leading fitness facilities across Australia and New Zealand, providing members with access to a wide range of gyms and wellness resources.

As we enter an exciting new phase of growth, Fitness Passport is executing an ambitious strategy while keeping our member experience a top priority.

The Role

Are you passionate about data accuracy, customer service, and building strong partnerships? Join our Network Development Team as a Customer Compliance Coordinator!

In this role, you’ll ensure the accuracy and efficiency of visit data shared between facilities, members, and Fitness Passport, helping deliver fair outcomes for all stakeholders. You’ll work closely with facility partners, internal teams, and external stakeholders to optimise data processes, support compliance, and drive improvements in our network operations space.

What you will be doing

• Conduct monthly reviews and audits of facility visitations, ensuring compliance and minimal disruption.
• Communicate with members and facility staff to confirm visit data and resolve discrepancies.
• Provide first-class customer service to facility suppliers, strengthening relationships and exemplifying our core values : collaboration, growth, respect, integrity, and wellbeing.
• Ensure visit capture is compliant with Fitness Passport requirements and resolve reporting issues.
• Assist with member audits to ensure eligibility and reduce invalid visit data.
• Identify, document, and improve key processes for internal staff and facilities.
• Maintain accurate records in relevant systems, track audit outcomes, and deliver timely reports.
• Assess risks related to visit capture and audit outcomes.

About You

What you’ll Love

At Fitness Passport, we’re not just about providing access to great gyms and wellness facilities — we’ve also created a fantastic place to work. Our company values of Collaboration, Growth, Respect, Integrity and Wellbeing define our culture and the principles we use to operate our business.

We don’t just talk about wellness - we live it! Our BeneFit Passport Rewards Program and values-driven culture support your well-being inside and outside of work.

Here’s what’s waiting for you :

How to Apply

Click ‘Apply’ and you’ll be directed to Jobs by Employment Hero. If you don’t already have an account, simply sign up with your email address. It only takes 2 minutes to submit your application. If it’s a match, our Talent Team will be in touch for a quick screening call.

We can’t wait to meet you!

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