Service Coordinator

Service Coordinator

Location : Sydney, NSW

Company : BGIS – Power Protect

Employment Type : Full-Time, Permanent, On-Site

The Role

We’re seeking a Service Coordinator to manage service administration, coordinate planned and reactive works, and ensure compliance with systems and processes. You’ll be the key link between clients, subcontractors, and the BGIS – Power Protect service team — ensuring smooth operations, timely responses, and excellent customer service.

Benefits

Flexible work options + strong wellbeing support (EAP, health checks, insurance discounts)

Recognition & rewards – vouchers, referral bonuses & service awards

Career growth – paid study, leadership programs & clear progression pathways

Inclusive culture – Work180 endorsed, volunteer days & community initiatives

Award-winning workplace – AFR Best Places to Work & multiple industry awards

Responsibilities

• Manage service calls, reception, and sales enquiries
• Schedule and coordinate planned and reactive works
• Process customer orders, job cards, purchase orders, and invoices
• Generate and issue contract renewal notices and quotations
• Track service works through to completion, ensuring KPIs are met
• Maintain accurate client, equipment, and contract databases
• Coordinate subcontractors and monitor performance
• Report on service activities, compliance, and customer satisfaction
• Expedite resolution of customer problems and complaints
• Support Facilities Managers and supervisors with reporting and projects

Qualifications

About BGIS – Power Protect

BGIS – Power Protect is part of BGIS Technical Services, delivering safe, reliable, and efficient technical services for clients across Australia. Backed by BGIS’s global capability (12,000+ people worldwide), we invest in safe systems, supportive teams, and career development so our people can do their best work.

Learn more about us here : https : / / apac.bgis.com /

We are an equal opportunity employer and strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds.

Apply Now

If you’re a skilled Service Coordinator looking to join an award-winning employer that values people, innovation, and career growth, we’d love to hear from you. Explore more opportunities at https : / / apac.bgis.com / careers /

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