Service Delivery Coordinator

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About this opportunity :

Join our creative team at Ericsson in the role of Service Delivery Coordinator! The coordinator will undertake a range of tasks working closely with the Service Delivery Lead to support all client services across traditional audio description, file, live and automated captioning requirements both on-the-day and into the future. The coordinator will liaise with clients, production companies and external suppliers to source materials. When required, importing future TV schedules into internal workflow tools and will check work lists to ensure accuracy. The coordinator will also check amendments and update systems with new information in advance of TX, checking that resources are assigned to meet delivery deadlines.

What you will do :

• Clients - Awareness of the contract deliverables for each client, contributing to ensuring that all SLAs are met; Point of contact for client production teams with responsibility for schedules, production scripts and media; Ensure client satisfaction through prompt and courteous responses
• Operational Excellence - Actively support the Service Delivery Lead who is managing service delivery on the day; Identify ongoing resource requirements
• Key Interfaces - This role will work in full partnership with the Service Delivery Group and captioners in all locations. Be in regular contact with counterparts within the global team as well as with a range of external clients and suppliers

Other duties include reporting for both internally and externally.

The skills you bring :

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.learn more.

We are proud to announce at Ericsson Australia, our employees have once again voted us as a Great Place to Work® and we have been officially Certified™ in 2025. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.

Primary country and city : Australia (AU) || Sydney

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