Operations Manager

Overview

Whizz Technologies, Australia’s largest double-sided home-services marketplace, is entering an exciting phase of growth. We are seeking an experienced and highly organised Account Manager / Operational Support to join our team. In this role, you will be the first point of contact for both our clients and our offshore team of eight, ensuring seamless day-to-day execution for our Short-term Rental properties while supporting the Head of Operations in driving operational success.

Key Responsibilities

• Serve as the primary liaison between clients and the offshore team.
• Manage and prioritise daily requests, escalations, tickets, and calls.
• Oversee workload distribution to ensure tasks are delivered on time and at a high standard.
• Track, report, and analyse team performance, KPIs, and client updates.
• Monitor service quality to ensure excellent client satisfaction.
• Provide operational feedback to help refine policies, processes, and workflows.
• Collaborate closely with the Head of Operations in managing overall daily operations.
• Support other parts of the business when required.

What We’re Looking For

If you’d like to learn more about this opportunity, please contact our Head of Operations, Aris, at aris@whizz.com.au or on +61 489 276 702 for a confidential discussion.

Please note : We are not accepting unsolicited applications from recruitment agencies

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