Processing Officer

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EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows us to continually invest in our employees ensuring a long-term career here at EML.

The Opportunity

The purpose of this role is to provide data entry support to EML in order for us to proactively manage workers’ compensation claims. In this position, you will be working quickly and accurately to provide data‑entry services to the business by performing a high volume of data processing work. This includes keying medical certificates, processing payments and reviewing stakeholder accounts and processing reimbursements.

This is a full time, permanent role , based in our Melbourne CBD office with flexibility to work from home once fully trained.

Your Responsibilities

• Providing the highest standard of customer service to both internal and external stakeholders in line with EML values
• Accurate and timely processing of payments and reimbursements
• High volume of data entry related activities
• Management of incoming and outgoing medical documentation
• Analyse the data to identify the correct claim to complete data entry
• Analyse information currently in the claims system to identify whether the account is a duplicate

About You

What We Offer

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

Benefits

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.

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