Team Leader

Overview

Sylvanvale Limited is an award winning, not-for-profit service provider that supports over 750 people with disability. We pride ourselves on assisting individuals, from a range of diverse cultural backgrounds, to live and participate in their community as they choose. Our services are provided at sites across Greater Sydney including the Blue Mountains

Role

As Team Leader, you will provide operational management for 1 site, located in the Sutherland Shire. Hybrid mix of hours on the floor providing direct support to our clients, as well as dedicated hours to complete Team Leader administrative duties. A great opportunity to mentor staff and manage client feedback in real time!

Reporting to the Regional Manager you will utilise your strong coaching and mentoring skills to support a team of Disability Support Workers develop and implement best practice.

Responsibilities

• Maintaining knowledge of NDIS Practice Standards and NDIS Operational Guidelines.
• Ensuring high quality, client-centred support is provided by Disability Support Workers.
• Facilitating support and supervision of frontline staff and monthly Team Meetings.
• Being the key point of contact for clients and frontline staff.
• Ensuring all client documentation is current and staff are trained in implementing support that is specific to their needs.
• Ensuring frontline rostered hours do not exceed those consented to in client Service Agreements.

Within this role you will receive support from our corporate services which manage training, rostering, enquiry management, investigations, work health and safety and many more functions.

About you

You may be a Support Worker who naturally thinks outside the box and enjoys a challenge. You constantly strive for continuous improvement and delivering high quality services. You are a great communicator and invest in developing great stakeholder relationships.

Essential

Desirable

Requirements

Benefits

Apply

Join us on a journey of success. Make a difference in the lives of others with us. We look forward to receiving your resume and cover letter addressing why you are perfect for this role.

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