Business Improvement Officer

Shellharbour NSW, New South Wales

Description

An exciting role for a motivated and collaborative individual with the passion to make a positive impact in supporting the development and implementation of innovative strategies that enhance organisational performance and customer experience.

Working closely with all levels of management to identify and drive improvement initiatives, provide expert advice and coaching, and help embed a culture of continuous improvement across Council.

Key responsibilities

Facilitating staff engagement, delivering training and ensuring core processes are captured and maintained in our process management system.

If you enjoy working in a dynamic team environment and have an aptitude for identifying and overcoming barriers to success, we’d love to hear from you to shape a more effective and customer‑focused Council.

About Us

Shellharbour City, located in the Illawarra region, is just 80 minutes south of Sydney and is home to over 82,000 people in a city that spans 154 square kilometres. It's an area of great natural beauty – stretching west from the picturesque coastline to rolling pastures, set against the majestic backdrop of the Illawarra escarpment.

Our dedication to be financially sustainable in an evolving environment, while striving for a great organisational culture and committing to employing staff who embrace our core values, has made Shellharbour City Council an employer of choice.

We have been recognised with numerous state and national awards, including eight wins for our First Nations Community and awards in landscape architecture, regional achievement, and parks and leisure excellence.

We Offer

• Permanent full time, 35 hours per week with access to flexi‑time
• Commencing salary range from $80,011 – $84,908 per annum (based on qualifications and experience)
• Plus 12% superannuation
• Great culture with a strong, values‑led and progressive team
• Enjoy our employee benefits programs and access to Novated lease options and significant retail discounts and corporate fitness programs, Employee Assistance Program (EAP), Provident Fund activities, weekly payrun and more.
• Access to local government and employee benefits such as LSL after five years, three weeks sick leave per annum, health and wellbeing leave and more.

For further information about the position, click here for the position description.

Contact : Jessica Booth, Team Leader Corporate Planning on 4221 6071.

Closing date : Sunday, 2 November 2025 at 11.30pm.

Complete the application below by answering the questions, describing how your skills and experience are relevant to the position. Your resume and qualifications can be attached on the next page.

Once you start your online application, you may save and return to this later, however incomplete applications will not be considered. You may wish to prepare your responses in a word document and then copy and paste into the fields below.

When you have submitted your application, an email confirmation will be sent to your nominated email address. Please ensure you have the correct email address and check your inbox (including your junk inbox).

For further information about the selection process including tips on how to address the selection criteria, please view our Guide To Applying.

Shellharbour City Council is an Equal Opportunity Employer and values the unique strengths and talents of all people. Aboriginal Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability are encouraged to apply.

At Shellharbour City Council we promote respect at work as a fundamental right for all, and strive to create a workplace free from discrimination and harassment. This commitment extends to the promotion of the rights of all children and young people to be safe from harm when interacting with our services and spaces. Our values of Collaboration, Accountability, Integrity, Respect and Sustainability underpin all we do.

Your decision to apply for a role at Shellharbour City Council is the first step in acknowledging your alignment to our values and aspirations to create a great workplace.

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