Systems Support Officer

About the Role

This position supports the delivery of key business improvement initiatives and system support within Student Administration. The Operations Support Officer is a member of the Service Delivery Team within Student Administration. The role assists in documenting business requirements, supports system configurations, and maintains data integrity. The role supports the Service Delivery team to embed the University’s strategic initiatives across the student lifecycle, while guiding staff in effective system use and process optimisation.

About You

To be suitable for this role you will need to have experience in the below key accountabilities :

• Demonstrate ability to assist in the delivery of high-quality services to a variety of stakeholders, with experience in providing support for process improvements.
• Demonstrated ability in basic systems configuration such as addition or alteration of configurable values and variables.
• Analytical and problem‑solving skills with a demonstrated ability to investigate and make informed decisions using quantitative and qualitative data.
• Experience in using Microsoft Office and collating data using various CRM systems. Experience using TechnologyOne for our Student Management System and Oracle Service Cloud for our CRM (preferable).

About Swinburne University of Technology

Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

What We Offer You!

To Apply

Please submit your CV and cover letter addressing the Key Selection Criteria and your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

Please Note : Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on hr.recruitment@swin.edu.au.

Applications Close : Thursday 7 Nov.

Swinburne offers flexible working options contained in our leave and parenting / carer policies to support work-life balance.

Diversity, Equity and Inclusion

Swinburne has become a world‑class university, driving social and economic impacts through science, technology, and innovation. As a dual‑sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities. Adjustments can be requested at any time during the recruitment process. For Reasonable Adjustment requests, including accessible formats for the PD, application form or any other document, please contact disab.reqs@swin.edu.au or call +61 3 9214 3550.

Please note the above number and DCR email address are for disability or reasonable adjustments queries only. General enquiries about the role can be sent to hr.recruitment@swin.edu.au (general enquiries will not be answered by phone).

Victoria’s Commitment to Action : Improving international student employment outcomes.

As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.

As a Circle Back Initiative Employer, we commit to responding to every applicant.

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