Technical Support Advisor

Join to apply for the Technical Support Advisor role at ada CX

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

About You

You have a proven track record of resolving issues that are hard to replicate and may be dependent on products or infrastructure beyond Ada’s own product / platform.

• You have experience using Postman or CURL
• Experience supporting web applications in our current technology stack (Jira, Zendesk, Salesforce)
• You possess a working knowledge of Application Programming Interfaces (APIs),
• You have excellent backlog management skills, ensuring service requests are kept up to date and nothing “dies on the vine”.
• You possess an analytical and methodical approach to problem-solving and troubleshooting technical issues.
• You manage competing priorities transparently.
• You can explain complex concepts effectively to different audiences, and adjust your communication style accordingly.

Outcomes

Benefits & Perks

Ada is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating a diverse and inclusive workplace and encourage applications from underrepresented groups.

#J-18808-Ljbffr