Desktop Support Administrator

Your role

What you'll be doing

About Us

We help businesses of all sizes simplify the way they make and receive payments. Our solutions enable businesses to automate, secure, digitise and control their payments. With market leadership in commercial fuel cards, we operate in over 100 countries employing more than 10,000 people globally.

FLEETCOR is ranked 26th on Forbes 2018 World's Most Innovative Companies and 107th on Forbes 2018 Growth Champions.

Working at FLEETCOR has many benefits, such as an amazing office space on St Kilda Road in Melbourne, with stunning views of the city and easy public transport access, ongoing growth and development opportunities, competitive salaries, life insurance, fuel discounts, and a generous wellbeing programme (including gym membership and much more).

About the role

Reporting to the IT Operations Manager, we are currently seeking an experienced Desktop Support Administrator to join the team. In this role you will provide desktop support, assist with onboarding and resolve immediate issues for internal FLEETCOR employees across two Melbourne offices. At least two days a week, you will be required to work in our Corpay office on Elizabeth Street in the CBD.

Responsibilities will include (but not limited to) the following activities:

• Making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
• Process equipment changes from general equipment requests for: PC’s, laptops, headset, monitors, mobile phone, and printers.
• Maintenance of image software for desktop operating system and required applications.
• Communicate project status including tasks, iterations and milestones in a timely manner as required.
• Maintenance of inventory of replacement systems.
• Documenting of internal procedures, troubleshooting steps and known issues.

About You

You are customer service-oriented, have strong interpersonal skills and the ability to work effectively with a wide range of people in a diverse and fast-paced environment. You are courteous and polite, as well as self-motivated with the ability to work well without close supervision.

To be considered for this role, you must also have the following skills and experience:

• 3+ years’ experience in a Help Desk tier 1/tier 2 role.
• Proven background with core operating systems and applications:ServiceNowZoom PhoneAWS WorkspacesDesktop imaging experienceMicrosoft IntuneJiraConfluenceOktaCisco EndpointM365
• Above average knowledge of MS Office, Exchange, Active Directory, Office 365, SQL server, Windows OS, networking protocols and peripheral management required.
• Bachelor's degree in technology and Cisco CCNA/and or MCSA certification preferred.

We require someone who is able to work in office conditions but will be required to visit other department locations with data processing and related communication equipment. In addition, the successful applicant must be able to lift, move and inspect computers, printers and related equipment and be capable of sitting for prolonged periods of time at a computer screen.

What you’ll get in return

• Competitive Salary + Super
• Fuel Discounts
• Life Insurance
• Discounted Gym Membership
• Work Anniversary Day Off
• Organisation with ongoing incentives and a people-focused culture

You must have the right to live and work in Australia to apply for this job.

If you enjoy working in a dynamic, innovative and challenging environment, where you’re appreciated, well rewarded and grow your career, then this might be the perfect place for you. Apply Now!

About FLEETCOR

FLEETCOR is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by FLEETCOR (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with FLEETCOR's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

FLEETCOR is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.