National Service and Operations Managerseek.com.au • Marong, Victoria, Australia
National Service and Operations Manager
seek.com.au • Marong, Victoria, Australia
4 days ago
Job descriptionPlan, schedule, and oversee all ‘in house’ equipment assembly and subcontractor equipment assembly. Ensure every assembly is documented with complete quality checklists. Track and manage tool and consumable budgets (±5% tolerance). Process warranty claims promptly and accurately, liaising with suppliers (e.g., Meridian) to provide constructive feedback on product improvements where required. Proactively identify and report recurring faults or design improvements to the manufacturer. Work collaboratively with the team to ensure seasonal product lines are assembled and ‘sale ready’. Develop and expand the business’ after-sales service business for existing and legacy machines. Design, price, and promote service packages (Maintenance Checks, Refurb Kits, Preventative Service Programs). Manage customer and dealer enquiries for service work and product quality issues. Oversee all service jobs (internal and subcontracted) for quality, timeliness, and profitability. Build and maintain a service calendar, prioritising seasonal customer needs. Build and maintain strong relationships with distributors and dealers by providing timely product information, order updates, and responsive after-sales support. Coordinate with internal teams, dealers, and customers to resolve delivery issues, warranty claims, and product concerns promptly and professionally. Proactively engage with the dealer network and end customers to identify new sales opportunities and seamlessly hand over leads to the sales team. Oversee spare-parts inventory . Assist with stock control and set minimum levels. Manage incoming containers, parts, and equipment documentation. Maintain depot organization and arrangement / movement of stock storage, cleanliness, and safety standards. Chair monthly safety meetings and conduct quarterly subcontractor safety audits. Drive accountability for PPE use and safe work practices. Maintain zero-incident culture and proactively identify risk areas. Contribute to annual policy reviews, operational improvement initiatives and routine safety audits. Advanced or verified mechanical and technical background in agricultural or industrial machinery. Proven leadership in workshop, service, or technical operations. Commercial acumen — ability to balance efficiency and profitability. Exceptional organisational and communication skills. Proficient in ERP / CRM platforms (e.g., Cin7, Asana, or similar), with the ability to effectively use Excel, AI tools, and other current IT systems to optimize performance and productivity. Professional, safety-driven, and proactive team player. Supplier engagement trips. Ongoing technical and leadership training supported by the business.
Position Overview
Position Title : National Service & Operations Manager
Reporting To : Management Representative
Location : Central location at Marong (14 km from Bendigo)
Base Remuneration & Benefits
- An attractive base salary in the range of $100,000 – $115,000 per annum plus superannuation, commensurate with experience. The role offers strong potential for career advancement, salary growth, and performance-based incentives.
- Company Vehicle : a fully serviced and maintained company vehicle
- Tools, Uniforms & Equipment : all necessary tools, PPE, phone, and laptop provided
Position Purpose
The National Service & Operations Manager ensures the business’ operational, service, and customer support activities are executed with excellence. This role integrates technical, commercial, and customer-facing responsibilities — delivering efficient equipment builds, proactive service offerings, and strong after-sales relationships that enhance brand reputation and profitability.
You will lead the growth of the Service Division, ensuring legacy equipment continues to generate value through structured maintenance, replacement, and customer engagement.
Position Responsibilities
Workshop, Assembly & Warranty Management
Service Division & Revenue Growth
Dealer & Customer Engagement
Inventory, Logistics & Depot Management
Safety, Compliance & Culture
Key Attributes & Capabilities
Reporting & Communication
Monthly management report covering assembly, service progress, warranty, dealer follow-ups, safety actions, depot performance, and revenue vs targets.
Career Development
#J-18808-Ljbffr
Create a job alert for this search
National And Manager • Marong, Victoria, Australia
Related jobs
)
A leading nonprofit organization in Australia seeks a Business Development Membership Officer.This role involves expanding organizational memberships and partnerships while actively engaging with s...Show more
Head of Operations & Service Delivery
Xprt Dev • Bendigo, Victoria, Australia
Call Centre & Customer Service → Management & Support.About the Portable Long Service Authority.The Portable Long Service Authority (the Authority) is an independent statutory body established to a...Show more
Last updated: 27 days ago • Promoted
Strategic Land Asset Manager (Public Sector)
Coliban • City of Greater Bendigo, Victoria, Australia
A regional water corporation in Victoria is seeking a Corporate Land Asset Manager to oversee land interests, ensuring compliance and leading stakeholder negotiations.
This role involves management ...Show more
Last updated: 1 day ago • Promoted
Client Services Officer (CSO)
Victorian Aboriginal Legal Service • City of Greater Bendigo, Victoria, Australia
This is an Aboriginal and / or Torres Strait Islander designated position, classified under Section 12 Special Measures of the Equal Opportunity Act 2010.
Please note : This opportunity is only availab...Show more
Last updated: 3 days ago • Promoted
Remote Membership Growth & Partnerships Lead
National Association Of Women In Construction (Au) • Bendigo, Victoria, Australia
Remote
Last updated: 1 day ago • Promoted
Corporate Land Asset Manager
Coliban • City of Greater Bendigo, Victoria, Australia
The Corporate Land Asset Manager plays a critical role within Coliban Waters Assets & Operations function.This role is responsible for managing Coliban Waters current and future land interests acro...Show more
Last updated: 1 day ago • Promoted
Construction Manager
Coliban Water • City of Greater Bendigo, Victoria, Australia
Coliban Region Water Corporation.We’re embarking on a major upgrade of the Castlemaine Water Reclamation Plant, delivering Best Available Technology and Techniques across every stage of design, pro...Show more
Last updated: 4 days ago • Promoted
Forest & Fire Operations Tech Lead — Field & Strategy
Bushfire and Forest Services - DEECA • Castlemaine, Victoria, Australia
An environmental services organization in Castlemaine is seeking a Forest and Fire Operations Officer - Technical Lead.This critical role involves managing teams and overseeing fire prevention acti...Show more
Last updated: 3 days ago • Promoted
Quality Systems & Accreditation Lead - Inclusive Services
Centre for Non-Violence • City of Greater Bendigo, Victoria, Australia
A leading Family Violence organisation in Bendigo is seeking a Quality Systems & Accreditation Lead.This full-time role involves developing and implementing a Quality Framework, ensuring compliance...Show more
Last updated: 4 days ago • Promoted
Senior Manager, Land Registry Commercialisation
Xprt Dev • Bendigo, Victoria, Australia
A government organization in transport and planning is seeking a Manager Commercialisation to oversee compliance and governance of a $2.
The role involves leading teams and engaging stakeholders to ...Show more
Last updated: 3 days ago • Promoted
Senior Finance Leader, Agri & Services (Regional)
TWH Advisory • City of Greater Bendigo, Victoria, Australia
A consultancy firm is seeking a Senior Finance Manager to oversee financial control and reporting.The ideal candidate will have experience in audit and statutory accounting along with strong leader...Show more
Last updated: 4 days ago • Promoted
Impact Measurement Implementation Lead for Community Services
Dhelkaya Health • Castlemaine, Victoria, Australia
A health services organization in Victoria seeks a Project Officer to lead the implementation of the Impact Measurement Framework.
The role includes supporting staff, developing dashboards, and driv...Show more
Last updated: 4 days ago • Promoted
Head of Operations & Service Delivery - Portable Long Service Authority
Hazel Executive and Boards • City of Greater Bendigo, Victoria, Australia
Head of Operations&Service Delivery.Lead criticalcustomer service / contact centrefunctions in a high-impact statutory authority.
Shape strategy, performance, and client experience across a growing ...Show more
Last updated: 28 days ago • Promoted
Manager Investment Analytics and Insights Operations
Xprt Dev • Bendigo, Victoria, Australia
Manager Investment Analytics and Insights Operations.Victoria's Department of Transport and Planning.A$138,631-$185,518 p / a + Superannuation.
The Department of Transport and Planning oversees key pl...Show more
Last updated: 4 days ago • Promoted
Senior Manager IT Service Continuity
Bendigo Bank • City of Greater Bendigo, Victoria, Australia
Are you ready to make a tangible impact on how Bendigo Bank protects and delivers its critical systems? Bendigo Bank’s Risk & Compliance 1LOD (Line of Defence) Department is looking for a Senior Ma...Show more
Last updated: 30+ days ago • Promoted
Manager Commercialisation
Xprt Dev • Bendigo, Victoria, Australia
Victoria's Department of Transport and Planning.We create thriving places and connected communities by bringing together transport, planning, land use, precinct and policy functions in one departme...Show more
Last updated: 3 days ago • Promoted
Senior Finance Manager - Agri & Services
TWH Advisory • City of Greater Bendigo, Victoria, Australia
Senior Finance Manager - Agri & Services.TWH Advisory is delighted to be partnering with our iconic agriculture & specialist services client in regional Victoria to appoint a newly created.Operatin...Show more
Last updated: 4 days ago • Promoted
National Service & Operations Lead — Growth, Quality & Vehicle
seek.com.au • Marong, Victoria, Australia
A national service and operations organization is seeking a National Service & Operations Manager to oversee service and operational activities with a focus on quality and customer engagement.This ...Show more
Last updated: 4 days ago • Promoted
Restaurant Manager : Drive Profit, People & Service
Guzman Y Gomez • City of Greater Bendigo, Victoria, Australia
A leading fast-food chain in Victoria is seeking an experienced Restaurant Manager to oversee daily operations.You will lead your team through coaching and training, ensuring the highest standards ...Show more
Last updated: 1 day ago • Promoted