Customer Care Representative / Order Management (Pymble moving to Mascot)

Customer Care Representative / Order Management (Pymble moving to Mascot)

We are looking for a new Team Member who may come from a broad backgrounds and have duties in their role including :

This role commences in offices at Pymble and then in mid 2026 moves to Mascot offices

Ability to communicate with internal and external stakeholders via phone or email.

About BIOTRONIK

You will join a team that is committed to helping people with heart and vessel diseases live healthy, fulfilling lives.

This immense responsibility motivates thousands of other BIOTRONIK employees worldwide to develop new cardiovascular and endovascular medical technologies that physicians trust to save and improve patient lives.

As one of the world’s leading innovators of cardiovascular medical devices, BIOTRONIK is headquartered in Berlin, Germany, and represented by our global workforce of more than 10,000 employees.

A day in the life of Customer Care / Order Mgt Specialist

Your main responsibility will be accurately & efficiently entering customer orders and stock requests into the system (SAP)

You are responsible for dealing promptly with internal and external customers’ queries, both over the phone and via email.

Extracting information from SAP or other applications for internal & external customers as required.

Assisting the Warehouse with ad-hoc warehouse duties.

Working closely with the Inventory team to solve problems & ensure optimal customer service is provided.

At BIOTRONIK, we pride ourselves on our low attrition rate, stemming from our strong organizational culture, characterized as follows :

Our commitment to having long-lasting positive impacts on patients’ lives, underpinned by our guiding principle, ‘excellence for life’.

Our solution-focused mindset that fuels sustainable growth and innovation.

Our inclusive and supportive teamwork-orientated culture.

Qualification and Experience?

The desired Candidate will have

• Previous experience in a customer service role, specifically with processing customer stock orders (experience with SAP highly regarded)
• Exceptional interpersonal and communication skills both verbal and written
• Organisation and planning skills with attention to detail
• A collaborative and positive approach & enjoys being part of team
• Experience within health industry also very highly regarded
• A willingness to think outside of the box, challenge historically defined processes and put forward ideas for change and improvement

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