Systems Support Officer

About Us

Carpentaria is a not-for-profit organisation providing disability and therapy services for children, adolescents, and adults in the Northern Territory. We deliver innovative and flexible services to empower people to thrive and live a great life, and we are committed to a philosophy that respects the rights of individuals to make informed choices about their lives.

About The Role

The Systems Support Officer supports the ICT Business Analyst and Operations Coordinator by ensuring efficient and effective IT operations within Carpentaria. This position is responsible for managing IT assets, organising and allocating IT resources, and providing Level 1 and Level 2 support across various locations in Darwin and Alice Springs, both remotely and in person.

• Manage and maintain IT assets, including tracking, organizing, and allocating IT resources.
• Provide Level 1 and Level 2 technical support to staff across multiple locations in Darwin and Alice Springs, addressing hardware and software issues.
• Support the onboarding and offboarding process by setting up and configuring user accounts and IT equipment, and providing induction training.
• Assist in the deployment and setup of IT equipment, including computers, printers, and peripherals.
• Troubleshoot, diagnose, and resolve technical issues remotely and in person.
• Log and process support requests through the IT ticketing system, ensuring timely resolution of issues.
• Collaborate with the ICT Business Analyst and Operations Coordinator to identify and implement improvements in IT processes and systems.
• Escalate complex technical issues to higher-level support or external contractors as needed.
• Maintain and update user groups in SharePoint.
• Assist with and deliver IT training.
• Create and maintain systems operations manuals, documentation, and instructions.

About You

The ideal candidate should be studying or recently completed a relevant tertiary IT qualification, with excellent communication skills, both written and verbal. You should be able to build and maintain positive working relationships and work collaboratively with internal and external stakeholders. Proficiency in Windows 11, Office 365 (including Outlook and SharePoint), and other common IT systems is essential, along with strong problem-solving skills for troubleshooting and resolving technical issues.

You will also need to hold (or have the ability to obtain) a current Ochre Card, Criminal History Check, NDIS Worker Screening Clearance, First Aid certificate, and an NT Driver's Licence.

Why work with us?

We provide a positive work environment that encourages work / life balance, a sense of humour, and having fun. In this role, you will work with an inspiring team that supports your development and career progression while helping Territorians with disabilities live their best lives.

Our employees enjoy benefits such as :

How To Apply

Further information about Carpentaria and the position description can be accessed at this link .

To apply, submit your resume and a one-page cover letter explaining your skills, experience, and why you are a great fit for our team.

We are committed to diversity, equity, and inclusion, welcoming applications from people of all abilities, the LGBTQI+ community, and Aboriginal and Torres Strait Islander peoples.

For more information, contact People and Learning at 08 8920 9400 or email [email protected].

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