Technical Operations Lead - eMobility

Shell Energy is excited to announce the newly created role of

• Technical Operations Lead
• – eMobility
• in our
• Melbourne
• team. In this pivotal position you will oversee technology-related operations, playing a pivotal role in the digitisation and simplification of our business. Your responsibilities include managing and utilising technology resources to maintain IT solutions and services that deliver business outcomes. You will be accountable for eMobility Technical Operations for Shell Energy’s eMobility team, initially focusing on building and leading a technical team, establishing foundational processes and systems for our core CSMS platform. To succeed in this role, you must be passionate about the eMobility marketplace with proven experience in agile environments and managing SaaS products. You will act as the technical expert on the platform, a trusted advisor to key stakeholders, and provide second-level support through escalations from the eMobility helpdesk, ensuring innovative capabilities align with business strategy.
• Technical Leadership
• : 3+ years in technical operations leadership, application administration, and operational support with proven leadership abilities.
• Infrastructure & Vendor Management
• : Skills in infrastructure design, implementation, support, and vendor management for internal projects.
• Agile & Network Operations
• : Proficiency in Agile delivery practices, network operations, and field support.
• eMobility & Industry Knowledge
• : Highly desirable experience in eMobility, telecommunications, or energy sectors, with strong knowledge of industry standards and protocols (e.g., CSMS, EVSE).
• Technical & Analytical Skills
• : Expertise in LAN / WAN management, network operations, troubleshooting, embedded software, testing, and industry-standard documentation and reporting.
• Purpose
• that you can see. As part of our team, you’ll have the best shot at energising a better future, one customer at a time.
• Work t
• hat’s interesting, innovative and high impact. We hope you’ll love the challenge and opportunity to achieve - for our customers and for you.
• People
• who bring the expertise and drive to succeed. Our team is respectful, inclusive, and supports connection and collaboration.

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