Technical Service Engineer

Direct message the job poster from Sungrow Power Supply Co., Ltd.

Sungrow Power Supply Co., Ltd. (Stock code :

• ) is a global leader in renewable energy, specializing in innovative solar, wind, energy storage, hydrogen, and EV solutions.

Since

Committed to "Clean power for all," Sungrow continues to shape the future of sustainable energy.

Key Responsibilities

Provide after-sales service support for customers related to residential PV and ESS systems through telephone and email to achieve good customer satisfaction.

Provide initial commissioning plans, as well as coordinate commissioning activities for successful delivery.

Support the line manager to oversee residential PV and ESS systems support operations and handle escalation inquiries raised.

Conduct field services with the team and service partners in pre-commissioning, commissioning, maintenance work, fault diagnosis, and repairs.

Perform basic O&M by monitoring systems remotely and basic warranty work.

Conduct product testing fault diagnosis, and repairs at the workshop.

Track complex technical problems and coordinate with internal teams (technical and R&D teams) to efficiently deliver high-quality solutions to customers' issues.

Continuously develop knowledge of all relevant products and services.

Communicate with the management, sales team, and customers to support the business development.

Requirements

Electrical Engineering, Renewable Engineering and / or similar background.

At least 1-3 years of technical support or product maintenance experience preferred.

Excellent communications skills (Written and Verbal) in English.

Excellent and professional telephone customer service skills.

Attention to detail and able to understand the big picture.

Strong problem-solving and analytical skills.

Strong organization and time management skills handling multiple tasks at once.

Seniority level

Associate

Employment type

Job function

Customer Service and Engineering

Renewable Energy Equipment Manufacturing and Services for Renewable Energy

#J-