Customer Engagement Advisor

Overview

Our client, Polestar Australia, is continuing to re-model the Australian automotive landscape. This revolutionary luxury automotive brand is seeking a Customer Engagement Advisor to complement their Customer Service team. Focusing on delivering exceptional customer service across multiple communication channels, including phone, email, live chat, and social media, to customers and internal / external service partners. As a Customer Engagement Advisor, you will be instrumental in creating and preserving a seamless, luxury experience at every customer touchpoint.

This position is intended to transition to permanent full-time employment after an initial six-month period subject to satisfactory performance.

Responsibilities

• Manage inbound and outbound customer interactions across phone, email, chat, and social media, ensuring first-contact resolution and adherence to processes.
• Build and maintain positive, professional relationships with customers while assisting them through the buying process via online portals.
• Respond efficiently to social media interactions in line with company protocols and accurately log all customer interactions in the CRM system, ensuring compliance with internal procedures.
• Address and escalate complaints as needed, providing timely feedback to management.
• Stay updated on product knowledge and policies through workshops, training, and briefings.
• Collaborate with internal teams to optimize the overall customer experience.

Qualifications & Experience

What do we offer?

APPLICATIONS CLOSE 3 / 10 / 2025

To submit your application in strict confidence, click the 'apply' button. If you require further information, please contact Nitin Gundagowni on .

To view all Bayside Group job opportunities, visit www.baysidegroup.com.au

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