Team Leader

Full-Time | Monday–Friday, 9am–5pm | Gold Coast

Big Dog Marketing is expanding! We’re looking for a motivated, hands‑on Team Leader to oversee our high-performing Superannuation Review Booking Team. If you’re confident on the phone, love coaching others, and thrive in a fast-paced sales environment, this role is for you.

About the Role

You will lead a team of outbound callers who book superannuation review appointments for our partnered advisors. This is a dual role : part leadership, part performance-based booking. You’ll supervise daily operations, motivate the team, and also get on the phones yourself to set the standard.

This is a full-time salary position , Monday to Friday, 9am to 5pm.

Key Responsibilities

Lead, coach, and support the Superannuation Review Booking Team

Make outbound calls to warm and cold leads to secure appointments

Monitor daily KPIs, team performance, and call quality

Run morning huddles, refreshers, and ongoing training sessions

Assist with scripts, rebuttals, and campaign improvements

Handle escalations and provide real‑time support to the team

Maintain accurate reporting and ensure compliance standards are met

What We’re Looking For

Previous experience in telemarketing or outbound sales

Proven leadership or team‑lead experience (call center preferred)

Strong communication, coaching, and motivational skills

High level of resilience, confidence, and professionalism

Ability to hold team members accountable while supporting their growth

Strong organizational skills and the ability to lead by example

Full-time salary with stable weekday hours

Supportive management and a collaborative team culture

Career growth opportunities as our campaigns continue to scale

Modern office environment and an energetic workplace

Excellent training, clear KPIs, and the tools you need to succeed

How to Apply

If you’re ready to lead from the front and help drive a high-performing superannuation review campaign, we want to hear from you.

Interviewing NOW for a January START.

Apply now through SEEK with your resume and a brief cover letter.

Your application will include the following questions :

• Do you have experience in a sales role?
• Have you worked in a call centre before?

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