Customer Contact Consultant - Mercedes-Benz Melbourne

Overview

Are you a natural communicator who loves connecting with people and driving results? Mercedes-Benz Melbourne is looking for a motivated Customer Contact Consultant to join our Business Development Centre (BDC) team and play a key role in growing our service department. In this role, you will be the first point of contact for our customers – reaching out, building relationships, and turning leads into service bookings. Your efforts will help us provide a seamless, premium experience that keeps our customers coming back.

Responsibilities

• Making outbound calls to existing and prospective customers to secure service bookings.
• Following structured contact plans to maximise opportunities for repeat and referral business.
• Recording all customer interactions and results accurately in our CRM system.
• Supporting marketing campaigns and dealership promotions by engaging with targeted customer groups.
• Coordinating with the Service Department to ensure smooth appointment scheduling and excellent customer experiences.
• Tracking results and providing feedback to continuously improve our approach.

Qualifications

What’s On Offer

About LSH Auto Australia

LSH Auto Australia is the largest authorised Mercedes-Benz retail group in the country, with operations in Sydney, Melbourne, and Brisbane. As part of the world’s largest Mercedes-Benz dealer group, we offer global expertise with a local focus – and a commitment to delivering exceptional experiences for every customer.

If you are ready to combine your passion for customer service with the excitement of working with a luxury brand, we’d love to hear from you.

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