Team Leader, Community Engagement

About Greater Western Water

We’re water… and more.

GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne’s CBD to Lancefield in the north and Bacchus Marsh in the west. Click here to learn more

• We embrace flexibility and connection with a balance of on-site and WFH.
• Free onsite parking (subject to availability)
• Gender neutral, 16-week parental leave
• Monthly work life balance day off to treat yourself (if full-time)
• Free income protection and salary continuance insurance
• Access to corporate health insurance deals with major providers
• Wellbeing, prayer, and sensory rooms in the Footscray and Sunbury office

The opportunity

The Team Leader for Community Engagement (Infrastructure) plays a key role in providing advice, guidance, and advocacy for best practices in community engagement, aligned with our Engagement Framework. This position oversees a team that assists with the delivery of the GWW infrastructure projects, working with stakeholders and partners to identify emerging issues, amplify community voices, and share insights to enhance decision-making related to our multi-million-dollar capital works program.

Responsibilities

• Drive consistent and high-quality community and stakeholder engagement in line with GWW's Framework, develop and deliver complex communications and engagement plans, providing strategic advice, developing innovative solutions to engagement challenges, resolving issues, and collaborating with various teams to promote the benefits of infrastructure projects, enhancing our brand and reputation
• Effectively manage infrastructure projects by prioritising community interests, fostering stakeholder relationships, providing strategic advice and advocating for community outcomes.
• Lead and mentor a team of community engagement professionals to deliver high-quality work in a fast-paced environment, fostering collaboration, accountability, and professional development while contributing to the overall uplift in infrastructure engagement approach.
• Support the Asset Planning and Delivery Group in managing GWW delivery partners to ensure they meet community engagement commitments and standards, while providing specialist advice on expression of interest and tender processes and reviewing community-facing materials.
• Develop and manage relationships with key stakeholders, including government agencies and community groups, to support engagement activities and collaborate effectively with internal teams and delivery partners.
• Effective budget management involves planning, forecasting, and reporting in alignment with GWW's finance cycle, ensuring that engagement activities and resources meet contract objectives and budgets.
• Ensure compliance and adherence to all organisational policies and procedures.
• Promote ongoing enhancement of GWW's community engagement practices by staying informed on industry best practices and sharing valuable project insights for future initiatives.
• Provide guidance on complex issues with a focus on customer and community needs, provide leadership in incident and crisis management while participating in on-call duties, and contribute to tracking issues management to maintain current progress.

Skills & Experience

• Tertiary qualification in communications, journalism or an equivalent combination of relevant experience and education / training.
• IAP2 certification
• Proven experience in leading teams to create and implement communications and engagement plans for various infrastructure projects.
• Strong collaborator with excellent interpersonal skills, able to engage effectively with diverse stakeholders.
• Proficient in managing expectations and problem-solving to influence outcomes.
• Skilled in risk identification and mitigation strategy development.
• Capable of creating customer-friendly communication materials while prioritising multiple project activities.

See yourself thrive

Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We’re supportive, inclusive, and friendly, and value everyone for who they are and what they can bring.

We’re seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.

Don’t meet every single requirement? If you’re excited about this role, we encourage you to apply.

The successful candidate will be required to undergo pre-employment checks which will include reference checks, national police checks, and working rights in Australia checks.

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