L1 Service Desk Analyst - Microsoft Managed Services

Overview

L1 Service Desk Analyst – Microsoft Managed Services at Quorum, based in Sydney, NSW. This role provides first-line technical support to customers across Microsoft environments, assisting with incident resolution, service requests, and escalation to senior engineers when required to maintain high service levels and customer satisfaction.

As part of the Managed Services team, you will work alongside Systems Engineers, Senior Systems Engineers, Cloud & Infrastructure Engineers, and Technical Consultants. The position offers exposure to a broad range of Microsoft cloud and infrastructure technologies and opportunities to learn, develop technical capability, and progress within Quorum’s Managed Services Practice.

Responsibilities

• Provide first-line technical support to customers across Microsoft environments.
• Assist with incident resolution and fulfill service requests.
• Escalate complex issues to senior engineers when required.
• Collaborate with the Managed Services team to ensure a high standard of service and customer satisfaction.

Qualifications

What’s it like to work at Quorum

Quorum emphasizes culture, collaboration, and work / life balance. The company supports flexible hybrid working arrangements, a strong emphasis on career progression, and exposure to cutting-edge technologies. The team participates in regular social events and strives to maintain a positive, inclusive environment.

Quorum offers a range of benefits focused on health, wellbeing, and development, including paid parental leave, EAP counselling, life and income insurance, wellness subsidies, in-office wellness activities, and extensive training and certification opportunities. Full details are available on the company website.

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