Account Manager

Key responsibilities for the role

• Develop a strong understanding of client objectives, challenges and opportunities to proactively manage and grow accounts.

• Build and maintain strong relationships with key client stakeholders, acting as the primary point of contact.

• Manage client expectations, communications, issues and escalations to ensure high levels of satisfaction.

• Identify and pursue upselling, cross-selling and new business opportunities to drive account growth and revenue.

• Develop account plans that identify priorities, opportunities, risks and actions to grow and strengthen client relationships.

• Work with internal teams to coordinate solutions and ensure client requirements and commitments are delivered effectively.

• Coordinate project requirements, timelines and deliverables to ensure projects are delivered on time, within scope and budget.

• Maintain accurate account, opportunity, forecast and client records.

• Monitor account performance and proactively identify risks, opportunities and actions required to achieve commercial and client outcomes.

Qualifications and experience

• Bachelor's degree in business administration, marketing, project management or a related field.

• Proven experience as an account manager or project manager in a customer-facing role, preferably in the same industry.

• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.

• Strong problem-solving and negotiation skills to address client concerns and achieve win-win outcomes.

• Results-oriented mindset with a proven track record of meeting or exceeding sales targets.

• Proficiency in using CRM/ERP software and other relevant sales and productivity tools.

• Adaptability and resilience to thrive in a fast-paced and dynamic environment.

• Strong organisational skills to manage multiple clients and prioritise tasks effectively.

• Knowledge of the industry and understanding of the client's business domain an advantage.

Join a Crew that CaresBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.